Back Office Coordinator

About the role

Busy Nephrology office looking for a dependable, detail-oriented Back Office Coordinator to support multiple departments within our medical practice.

Responsibilities

• Process and maintain patient medical records in accordance with HIPAA regulations.
• Scan and upload patient documentation into the electronic medical record (EMR) system.
• Cook up and process specialty consults and patient referrals.
• Coordinate and track referral authorizations and ensure timely communication with providers, patients, and insurance companies.
• Aid with provider credentialing and recredentialing, maintaining required documentation and deadlines.
• Provide administrative support to multiple departments as needed.
• Answer phones, assist patients, and respond to inquiries professionally.
• Maintain organized records and follow established office procedures.
• Perform other administrative duties as assigned to support clinic operations.

Qualifications

• A high school diploma or GED is required.
• At least 1–2 years of medical office experience is preferred.
• Experience with EMR/EHR systems and Microsoft Office applications is preferred.
• Knowledge of medical terminology, referrals, medical records, and credentialing processes is preferred.
• Strong organizational, multitasking, and time management skills are required.
• Excellent verbal and written communication skills are essential.
• The ability to work independently and collaboratively in a fast-paced healthcare environment is necessary.
• A strong attention to detail and commitment to maintaining patient confidentiality are required.