Back Office Contact Processing - Operations Data Analyst I - P1

About the role

Credit One Bank is looking for an Operations Data Analyst I to support the overall growth of the organization. The Operations Data Analyst I will focus on improving and maintaining customer service standards through the analysis of diverse business systems and processes. The individual will work within the Customer Service Department’s Analytics team and will be responsible for collecting, consolidating, analyzing, and visualizing data from various sources, with the purpose of optimizing processes, improving operations systems, and providing the best card member experience. The ideal candidate is driven by analysis, efficiency, and quality, and will be ready to help guide the direction of a growing company. Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life.

Responsibilities

• Prepare operational reports by collecting, interpreting, evaluating, and summarizing information and trends to develop integrated business analyses and projections for incorporation into strategic decision‑making.
• Recommend systems improvements to senior management based on analysis of current practices, outcomes, and trends.
• Participate in the implementation and monitoring of approved changes.
• In collaboration with direct manager and peer analysts, conduct internal stakeholder research to support strategic and business planning.
• Perform daily, weekly, and monthly reviews and analyses of current processes using department‑defined operational metrics and reports.
• Understand and communicate the financial and operational impact of changes to procedures or strategies.
• Perform other duties as assigned.

Requirements

• 1‑2 years of experience in a research or analytics environment, including programming, data mining, analysis, and reporting.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Demonstrated knowledge of data processing and analysis tools such as Python, SQL, SAS, and Tableau.
• Ability to work independently and with others.
• Demonstrate company core values of excellence, ownership, collaboration, and integrity.

Qualifications

• Preferred: Bachelor’s Degree or equivalent work experience.
• Academic or professional experience using Python or SAS for data analysis and statistics, and Tableau for data visualization.
• Excellent written and verbal communication skills.
• Knowledge of credit card banking industry practices, regulations, and standards.
• Understanding of standard business and customer service practices.