Back Office Commercial Banking Specialist

Location: 4910 Tiedeman Road, Brooklyn, OH. This position is mobile by design (hybrid) in Brooklyn, OH or Amherst, NY, requiring two days in-office per week. Training is 100% on-site for the first 6 weeks.

Hours: Monday–Friday, 8:00 AM–5:00 PM, with rotation to an 11:00 AM–7:30 PM shift twice monthly. First and last day of each month: 8:00 AM–6:00 PM.

About the role

The Lead Specialist is an integral part of a high-performing team responsible for commercial client support functions through telephone or written requests, timely processing of commercial monetary transactions, and scheduled and non-scheduled loan maintenance. This role supports the growth and servicing of the commercial portfolio while providing stellar customer service to internal and external customers.

Under moderate supervision, the Lead Specialist executes basic to moderate processing work following defined procedures, with some expansion to complex issues based on development. The role involves moderate operational and/or administrative work requiring occasional decision-making, with escalation of issues as needed. Individuals should have a basic to moderate understanding of commercial loans and commercial loan servicing.

Responsibilities

• Administer moderate procedures, analysis, tasks, and reporting for filing, recording, processing, servicing, and organization of documentation associated with a product or process.
• Review and ensure proper documentation or procedures are used for complex activities; check the work of less experienced employees.
• Identify and resolve moderate issues by following established guidelines; refer more complex problems to Senior Specialist or supervisor.
• Provide service in relation to billing inquiries, service requests, suggestions, and complaints from customers.
• Use independent thought to recommend and implement programs to solve complex issues, contribute to workflow or process change and redesign, and develop a strong understanding of the specific product or process.
• Research requests to a logical conclusion, execute remedial action, and communicate results effectively and timely.
• Perform accurate and timely monetary processing, including Dollar Transaction Forms and Loan Initial Funding Requests via the Centralized Funding process.
• Balance general ledger entries via Automated Posting Application (APA) to minimize account outages and work with the Accounting department to correct discrepancies.
• Post DDA entries via APA to Hogan system, send out cashier checks, and process outgoing wires as needed based on service requests.
• Process requests received via departmental Quest, databases, and KeyView system, including Fee Waiver requests and changes to indicative account information (e.g., reapplication of payments, research of missing or misapplied payments, and producing payment history statements).
• Perform maintenance transactions on CLS, including setting up borrowing base ticklers, Advance Paydown ticklers, and other monetary and indicative system changes.
• Carefully and timely review and act on various reports to alleviate potential customer impact issues and ensure system integrity.
• Other duties as assigned, including performance of special tasks and follow-up for accurate and timely completion of transactions.

Requirements

• High School Diploma or equivalent work experience required; Bachelor’s degree in Finance or Accounting preferred.
• Minimum 2 years of experience and a strong knowledge of commercial loan servicing.
• Excel experience preferred.
• Commercial loan processing or residential loan processing experience is a plus.
• Attention to detail and ability to process multiple suspect reporting is critical.
• Solid understanding of accounting principles.
• Familiarity with systems such as CLS/CL3 and LoanIQ.
• Proven excellent verbal/written communication and interpersonal skills.
• Excellent judgment and decision-making skills; demonstrated leadership skills.
• Strong analytical, research, and problem-resolution skills.
• Comfortable navigating multiple computer systems and applications to draw conclusions and solve complex challenges.
• Moderate knowledge of banking policies, procedures, and government regulations.
• Ability to perform complex scheduled and non-scheduled maintenance functions.
• Excellent internal and external customer service skills and proven ability to diffuse difficult customer situations independently.

Pay

This position is eligible to earn a base hourly rate in the range of $18.75–$25.00 per hour. Placement within the pay range may differ based on skills, experience, and geographic location. Compensation also includes incentive compensation, which may include production, commission, and/or discretionary incentives.

Benefits

Click here for a list of benefits for which this position is eligible.