Back Office Clinic Supervisor - ENT/Spring Valley

Responsibilities

• Ensures that the back office clinical positions are consistently managed, staffed, and audited to achieve 100% compliance with the program; any deviations will be promptly reported to executive leadership.
• Ensures appropriate training is provided to the back office clinical staff, surgery schedulers, and the authorization and referral specialists on an ongoing basis.
• Performs onboarding evaluations, checklists, and annual performance evaluations for staff, while enhancing each team member’s professional development opportunities.
• Manages patient scheduling and daily work assignment sheets, as well as strategic initiatives such as chart prep, reduction of no-shows, and overall rooming time.
• Ensures that all staff, practitioners, and patients receive the utmost attention and respect.
• Affixes in leading daily GEMBA rounds, staff huddles, and addressing patient concerns.
• Adheres to the phone program to ensure exceptional access to care at all times, while also tracking and trending any deviations from the standard of care and reporting those deviations immediately to executive leadership.
• Reviews, plans, supervises, and evaluates workload of staff and makes recommendations for optimization.
• Schedules and coordinates staffing and daily operations, by prioritizing and adjusting staffing levels to work flows; assigns and reviews work.
• Approves vacation requests; evaluates need for overtime and makes recommendations for approval per policy.
• Fulfills the role of the primary point of contact between back office clinical staff and other departments.
• Facilitates effective communication to support patient care and operational efficiency, by collaborating with healthcare practitioners, ensuring optimal patient care, managing patient flow, assisting with clinical procedures, and addressing patient concerns.
• Oversees the ordering and management of medical supplies and equipment, ensuring that the clinic is adequately stocked and compliant with safety standards while complying with rotation of supplies following the organizational red dot/blue dot process.
• Communicates via phone call, text message, instant message, etc., both during and outside of clinic operating hours, as necessary to ensure timely responses and manage operational needs.

Requirements

• Successful completion of an accredited Medical Assistant program.
• Nationally recognized Medical Assistant Certification required; e.g., CMA, CCMA, NCMA, RMA.
• Current Basic Life Support Certification (BLS) for healthcare providers required.
• Associate degree in the medical field and/or healthcare administration preferred.
• 3-5 years supervisory experience in an outpatient ambulatory health clinic and/or ambulatory surgery center preferred.