Back in Motion Auburn - Front Office Coordinator

About the role

The Front Office Coordinator is the initial point of contact with patients and provides administrative support for the outpatient clinic. This position acts as the liaison between clinic staff and patients, communicating company policies, procedures, and insurance information effectively and professionally. The role ensures compliance with all Medicare and HIPAA policies.

Responsibilities

• Complete daily general office and administrative duties.
• Oversee the collection of required insurance co-payments and patient registration, as well as document and reconcile the daily schedule.
• Provide outstanding and professional customer service to ensure efficiency and promote a positive patient experience.
• Verify insurance benefits.
• Monitor incoming phone calls and clinic visitors to ensure accurate, timely, and positive clinic communication, facilitation, and presentation.

This list of duties is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as needed.

Requirements

• High School Diploma or GED required.
• Two years of experience in a medical office, customer service, or other similar business setting preferred.

Skills

• Basic computer skills including proficiency with Microsoft Office and Outlook.
• Ability to communicate effectively and professionally with a wide variety of people.
• Strong organizational skills with attention to detail and accuracy.
• Ability to handle multiple tasks in a very busy environment.

Physical Demands

The employee is frequently required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.