B2B Fulfillment Lead

Responsibilities

• Execute, support, and supervise pick-and-pack operations for all B2B orders, ensuring accuracy and quality standards are met before dispatch.
• Own all B2B-specific SOPs on the floor, serving as the primary enforcer and day-to-day trainer for every B2B standard operating procedure, including multi-bag chain of custody, client-specific packaging requirements, and Smart Fridge protocols.
• Own the group-order label process from end to end, ensuring every meal is correctly labeled by recipient name, labels are placed accurately before packing, and the complete label run is audited before staging.
• Conduct a pre-dispatch bag-count and label audit on all B2B orders before they leave the building.
• Manage Smart Fridge restock staging, including verifying quantities and temperature compliance and completing the driver handoff.
• Handle ad hoc B2B floor requests—including same-day order changes, label reprints, and urgent add-ons—and resolve standard issues without escalation to management.
• Log B2B task time, order discrepancies, and ad hoc requests in the end-of-shift report for B2B Operations visibility.
• Train team members on B2B SOPs and serve as the floor resource for B2B order questions.
• Track and document shift metrics using Tableau and Google Sheets.
• Communicate with teams and management through Slack, meetings, and Gmail.
• Operate a pallet jack to move products as needed.
• Maintain a clean, organized, and safe workspace in compliance with cold-storage standards.

Qualifications

• Fluency in both English and Spanish is required.
• At least 1–2 years of experience in a fulfillment, warehouse, or logistics role.
• Proficiency in Google Sheets and familiarity with Slack, reporting tools, and Gmail.
• A high level of attention to detail and accuracy in a fast-paced cold-production environment maintained at 35°F–40°F.
• Ability to stand for extended periods, lift up to 50 pounds, and work in a physically demanding environment.
• Ability to push and pull up to 200 pounds.
• Strong ability to lead and motivate a diverse team.
• A positive attitude, strong work ethic, and a team-first mentality.
• Ability to leverage generative AI to increase output quality and speed (optional).