AZURE VIRTUAL DESKTOP (AVD) ENGINEER – FSLOGIX SME

Key Responsibilities Administer, configure, maintain, and support Azure Virtual Desktop (AVD) environments.Create, configure, manage, and troubleshoot FSLogix profiles, including profile containers, sign-in issues, profile corruption, and performance problems.Perform Level 3 troubleshooting for complex AVD issues involving session hosts, user sessions, connectivity, authentication, and desktop performance.Diagnose and resolve production incidents, identify root causes, and implement permanent corrective actions.Support and optimize enterprise-scale virtual desktop infrastructure for availability, performance, scalability, and reliability.Monitor environment health, investigate recurring incidents, and implement proactive improvements.Collaborate with infrastructure, endpoint management, identity, and application teams to resolve cross-functional technical issues.Document technical issues, troubleshooting procedures, root-cause analyses, and resolution steps.Support virtual desktop image management, application delivery, and environment configuration as required. Required Skills & Experience Extensive hands-on experience administering and supporting Azure Virtual Desktop (AVD) in production environments.Strong practical expertise in FSLogix profile management, configuration, and troubleshooting.Proven experience providing Level 3 (L3) support for complex AVD incidents and production issues.Experience supporting enterprise-scale VDI environments with multiple users, session hosts, and business-critical workloads.Strong troubleshooting skills across user profiles, session connectivity, authentication, logon performance, and desktop reliability.Ability to explain real-world technical challenges, root causes, troubleshooting approaches, and resolutions clearly.Strong analytical, problem-solving, communication, and documentation skills. Preferred Skills Experience with Nerdio Manager for Azure Virtual Desktop administration, automation, optimization, and management.Familiarity with Microsoft Intune and Microsoft Endpoint Configuration Manager (MECM/SCCM).Experience with application packaging and deployment.Knowledge of PowerShell scripting and automation.Experience with Group Policy Objects (GPOs) and Windows endpoint configuration.