Azure DevOps Engineer (Remote)

Job Summary & Responsibilities

The Software Engineer II will ensure the reliability and efficiency of our systems, driving customer delight. The Support Engineer role will help maintain operational excellence.

• Support Engineering and Operations
• Independently handle escalations end-to-end without manager intervention
• Demonstrated judgement on when to escalate vs. resolve, especially around money movement and compliance-sensitive issues
• Identify recurring support patterns and propose systemic improvements
• Coach and mentor less experienced teammates on troubleshooting approaches and best practices
• Respond to internal support requests from various teams and assist in troubleshooting and fixing technical issues
• Identify and route unresolved issues to the appropriate engineering or product teams for further action
• Leverage AI as a tool, not a replacement

Duties & Responsibilities

• System Monitoring and Incident Triage
• Maintain operational dashboards, error logs, and alerting systems to ensure system health and performance
• Address ongoing technical issues identified through monitoring and logs
• Escalate any anomalies or critical system alerts requiring immediate attention
• Monitor error reports and logs to diagnose and address ongoing technical issues
• Ensure critical alerts and operational failures are addressed by the relevant teams

Cross-Team Collaboration and Learning

• Act as a liaison between engineering support and delivery teams
• Translate support trends into actionable requirements
• Own runbook creation and maintenance
• Contribute to incident postmortems and drive follow-up action items
• Prioritize refining internal troubleshooting processes
• Identify patterns in support requests that could inform product or engineering improvements
• Participate in team discussions and process improvements

Preferred Qualifications

• Education & Experience:
• 2+ years of experience in software engineering or support engineering roles
• Strong analytical and problem-solving skills
• Practical AI experience required - Comfortable using tools such as Claude Code, GitHub Copilot, ChatGPT for prototyping, debugging, and problem-solving
• Bachelor’s degree in computer science or equivalent experience

Required Skills

• Technical Proficiency and Skills:
• Working understanding of JavaScript, TypeScript, and React
• Git version control system
• Database (e.g. Postgres SQL)
• Cloud platform (e.g. GCP)
• Excellent communication and teamwork skills
• Great attention to detail and organizational skills
• Willingness to learn and adapt in a fast-paced environment

Preferred Skills

• Familiarity with observability tools (Data Dog or similar)
• Understanding of GraphQL
• Experience with writing and maintaining technical documentation
• Experience with banking/payment APIs such as Plaid (or similar)
• Experience with Google BigQuery or similar data warehousing tool
• Strong sense of ownership and follow-through
• Prior experience in a customer support or technical troubleshooting role

Other Requirements

• Infrequent travel (10%)
• Ability to occasionally work overtime or after hours
• Prolonged periods of sitting at a desk and working on a computer

Pay Range

$91,000-$111,000 per year

The compensation package may also include incentive and bonus opportunities.

Inspira provides industry-leading benefits including, but not limited to:

• healthcare
• 401K savings plan
• company holidays
• paid time off
• parental leave
• an employee assistance program