AZURE ADMINISTRATOR

We are seeking a Customer Support Analyst / Azure Administrator with strong experience in ServiceNow, Microsoft Azure, Application Insights, Agile, and Scrum. The candidate will provide Level 2 functional and technical support in a large-scale cloud environment, triage incoming requests through ServiceNow, troubleshoot application issues, and coordinate with L3/L4, SRE, and development teams. Required Experience 2–4 years of overall professional experience, preferably in service delivery or cloud support.Minimum 3 years of experience with the required technical skills.2–4 years of experience supporting applications in a large-scale cloud environment.Hands-on experience with ServiceNow for incident, request, problem, and knowledge management.Experience with Microsoft Azure and cloud-based application support.Experience using Application Insights for monitoring and troubleshooting.Experience with escalation procedures and service-level objectives.Strong troubleshooting and analytical capabilities.Experience working with client teams and end users.Strong understanding of ITIL service management principles.Experience working in Agile/Scrum and DevOps environments.Strong knowledge of Microsoft productivity tools and the broader Microsoft Suite. Mandatory Skills ServiceNowMicrosoft AzureAzure Application InsightsAgile methodologiesScrumMicrosoft Suite of ProductsLevel 2 technical and functional supportIncident, problem, and request managementITIL service management principles