AWS Platform Lead

About the role

We are seeking an experienced AWS Platform Support Lead to oversee cloud platform operations, production support, incident management, and infrastructure reliability across AWS environments. The ideal candidate will lead a team of support engineers, drive operational excellence, ensure platform stability and security, and act as the primary escalation point for critical incidents. This role requires strong expertise in AWS cloud services, infrastructure operations, automation, monitoring, and ITIL-based service management processes.

Responsibilities

• Lead and mentor a team of AWS Platform Support Engineers; provide technical guidance for cloud operations, support activities, and platform improvements; define support standards, operational procedures, and best practices; serve as the technical escalation point for complex production issues.
• Manage and support AWS infrastructure across multiple environments; ensure high availability, scalability, performance, and reliability of cloud platforms; oversee incident, problem, change, and release management activities; drive major incident management and coordinate recovery efforts; perform Root Cause Analysis (RCA) and implement preventive actions.
• Manage and support AWS services including: EC2, VPC, IAM, S3, RDS, Lambda, EKS/ECS, Route 53, CloudWatch, ELB/ALB, SNS/SQS, Auto Scaling.
• Establish proactive monitoring and alerting mechanisms; define and track platform SLAs, KPIs, and operational metrics; analyze trends and recommend improvements for platform stability; ensure capacity planning and performance optimization.
• Drive automation of operational activities using Infrastructure as Code (IaC); support CI/CD processes and release deployments; implement operational automation using Terraform, CloudFormation, Ansible, Python, Shell Scripting.
• Ensure cloud environments adhere to security policies and compliance requirements; review IAM configurations, access controls, and overall security posture; collaborate with security teams to remediate vulnerabilities and audit findings.
• Partner with application, DevOps, security, network, and business teams; provide regular operational reports and service review updates; lead customer and stakeholder communications during major incidents and service reviews.
• Manage and coach a team of cloud support engineers; conduct performance reviews and development planning; drive shift governance and support coverage