AWS Engagement Manager

For our client, we are seeking a AWS Engagement Manager to join the team of a leader in the Information Technology space. This role will guide complex customer engagements from solution strategy through successful delivery, with a strong focus on client leadership and execution discipline. You will partner closely with Sales, project teams, and customer stakeholders to align expectations, manage risk, and translate business goals into effective AWS-based solutions. The position calls for a balance of consulting, pre-sales, and delivery oversight experience, particularly in contact center and cloud architecture environments. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $125,000 – $150,000 annually Responsibilities Develop and manage customer relationships to ensure seamless execution and stakeholder strategy Provide direction and oversight to project teams to ensure quality delivery and compliance Act as a thought leader, helping customers articulate value and drive outcomes Participate in sales cycles, collaborating with Sales to build account growth plans Transition customers smoothly from sales to project delivery, defining roles and responsibilities Ensure appropriate project team staffing while managing staffing risks Drive internal initiatives to innovate solution delivery capabilities Qualifications 10+ years of consulting experience with a focus on solution architecture and client leadership 5+ years leading complex customer engagements with accountability for solution strategy 5+ years of experience architecting and delivering AWS solutions, particularly Amazon Connect Deep expertise in contact center or AWS-based solution design Proven pre-sales experience with C-level stakeholder engagement Hands-on experience designing end-to-end architectures across multiple delivery phases Strong commercial acumen with experience creating SOWs and managing customer expectations Benefits Remote and in-person work flexibility, fostering a unified team culture Travel opportunities for client projects, with a commitment of up to 25% Flexible work hours to accommodate personal commitments Collaborative environment where employee feedback is valued A fun workplace culture that celebrates achievements and fosters team bonding Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.