AWS Connect System Administrator - Senior

About the role

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well-planned information management environment. Our mission is to leverage the best that information technology offers to meet the business needs of our Federal Government customers.

Responsibilities

• Administer and support cloud-native infrastructure powering Telecommunication systems, with a strong focus on AWS-hosted services, including AWS Connect, EC2, and S3.
• Perform day-to-day system administration tasks within AWS GovCloud, including provisioning, configuring, monitoring, and patching Linux-based virtual machines.
• Manage telephony workloads and services within AWS Connect, ensuring high availability, security, and performance for mission-critical communication.
• Maintain cloud system performance using CloudWatch, CloudTrail, and Splunk, diagnosing and resolving infrastructure issues to maintain 24/7 uptime.
• Implement and maintain system hardening, encryption, IAM roles, network policies (VPC, security groups), and multi-factor authentication to comply with security standards.
• Utilize Infrastructure as Code (IaC) tools such as AWS CloudFormation, Ansible, or Terraform to automate infrastructure provisioning and configuration.
• Support secure data backup/recovery processes for cloud environments, aligning with federal continuity and audit requirements.
• Contribute to CI/CD pipelines and DevSecOps practices in collaboration with cloud developers.
• Participate in SAFe Agile ceremonies, including planning, stand-ups, retrospectives, and system demos.
• Serve in an on-call rotation, ensuring rapid response to service-impacting incidents in telecommunication systems.

Required Skills And Experience

• Active Top Secret Clearance
• Deep understanding of AWS Connect operations, call flow configuration, contact lens integration, and AWS Lex/Lambda integration.
• Experience implementing and managing AWS Identity and Access Management (IAM), CloudWatch, S3, EC2, and CloudFormation.
• Familiarity with networking concepts in cloud environments including VPC, routing tables, security groups, and load balancing.
• Relevant Azure or any secure GovCloud environment can be substituted for AWS experience.
• Experience working in an Agile organization (Scrum, Kanban, Jira, Confluence, or preferably SAFe).

Preferred Experience

• 3+ years of AWS, Azure, or Google cloud infrastructure experience, preferably within GovCloud or similar secure environments.
• 7+ years of experience administering Linux systems.
• Hands-on experience automating cloud infrastructure using Ansible, Terraform, CloudFormation, or similar.
• Knowledge of cloud security best practices, including NIST 800-53 and FedRAMP-aligned controls.

Benefits

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Pay

Target salary range: $75,000.00 - $105,000.00.

Schedule

Schedule is an 8-hour day shift Monday – Friday. Core work hours are 9:00 a.m. through 4:00 p.m. ET. 8-hour shift hours for the team as a whole can be staggered between the hours of 6:00 a.m. and 6:00 p.m. ET.

Work Environment and Physical Demands

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”).