AWS Connect Lead Architect

Duration: 5+ Months Location: MO-Chesterfield, Hybrid 3-4 days onsite Overview: Every Turnberry consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns to one of the core services Turnberry offers to clients. As an AWS Connect Lead Architect, you will join Turnberry's Digital Modernization practice, where technology and strategy combine to deliver exceptional digital experiences, empowering organizations to thrive in today's digital market. Responsibilities Design, implement, and maintain AWS Connect solutions, ensuring integration with Genesys Cloud telephony and CRM systemsLead the architecture of contact center solutions using AWS services like AWS Connect, Lambda, S3, DynamoDB, and moreCollaborate with stakeholders to gather requirements and ensure the contact center platform meets business and technical needsDevelop detailed system architecture designs, including call flows, voice interactions, and integrations with other enterprise systemsManage the end-to-end deployment of contact center systems on AWS, ensuring high availability, scalability, and securityProvide technical leadership for the integration of Genesys Cloud with AWS Connect, ensuring seamless call routing, reporting, and monitoringTroubleshoot complex issues within AWS Connect and Genesys Cloud environments, offering proactive solutionsImplement best practices for system performance, security, disaster recovery, and cost optimizationCollaborate with cross-functional teams (e.g., DevOps, IT, and Customer Service) to ensure the successful implementation and ongoing management of the platformStay up-to-date with the latest advancements in AWS, Genesys Cloud, and telephony technologies, advising on new features and optimizations Qualifications Proven experience as an AWS Connect Architect or similar role, with a focus on AWS-based contact center solutionsStrong knowledge of Genesys Cloud Telephony system, including call routing, IVR, ACD, and integrations with external systems (CRM, WFM, etc.)Proficiency with AWS services such as Lambda, S3, DynamoDB, IAM, CloudWatch, and others in the context of contact center implementationsExperience with integrating Genesys Cloud with other platforms and technologies, including CRMs (Salesforce, Microsoft Dynamics) and workforce management systemsStrong understanding of contact center operations and workflows, including agent routing, quality monitoring, reporting, and analyticsExperience with cloud security, disaster recovery, and performance optimizationAWS Certified Solutions Architect – Associate or Professional (preferred) or equivalent certificationsGenesys Cloud certifications or experience preferred. Strong analytical, troubleshooting, and problem-solving skillsExcellent communication and collaboration skills to work across technical and business teams Preferred Qualifications Experience with scripting languages (e.g., JavaScript, Python) for AWS Lambda functionsFamiliarity with AWS infrastructure-as-code tools like CloudFormation or TerraformUnderstanding of voice and data encryption protocols, ensuring compliance with industry standards (GDPR, HIPAA, etc.)Familiarity with omnichannel integrations, including chat, email, and social mediaGenesys Cloud CX expertise in reporting, dashboards, and analytics The salary range for this role is $120,000 to $170,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives. At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics. Americans With Disabilities Act (ADA) Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at turnberryhr@turnberrysolutions.com.