Award Booking Concierge (Contract)

What You'll Do

• Aiding customers in understanding their best options for using and earning miles and points across various programs.
• Providing an exceptional customer experience at every touchpoint, including crafting creative itineraries based on customer points and priorities.
• Staying on top of response times to keep customers happy and move bookings forward.
• Communicating possibilities, probabilities, and realities of award space in a friendly, positive, and professional manner.
• Responding promptly to customer inquiries via email, text, and phone—timely replies are directly tied to booking success.
• Identifying when an itinerary simply won't be possible due to limited inventory, budgets, or other factors.
• Liaising with airlines and loyalty programs on behalf of the customer as needed.
• Maintaining continuity by keeping notes and checking invoices.
• Creating special moments and surprise and delight moments for customers.

What You Have

• Extensive experience booking award flights—skilled at finding creative routes, redemptions, and transfers for yourself and others.
• A passion for creating exceptional customer experiences—genuinely enjoying helping people, especially when it comes to answering questions about miles and points.
• A business mindset—eager to grow your own business by forming lasting client relationships leading to repeat business.
• Channel flexibility—communicate with customers via their preferred channel, whether that’s phone, email, or texting.
• A strong work ethic and commitment to responsiveness—dedicated to providing prompt and thorough customer service.
• A solid understanding of major alliances and partnerships—knowledgeable about carriers, destinations, and interconnected travel networks.
• Familiarity with award-space search tools—proficient in using tools and tricks across at least three loyalty programs.
• Excellent time management skills—self-motivated, able to work independently, and prioritize timely responses.
• Excellent written communication skills—savvy with modern workspace tools and able to communicate complex topics clearly and effectively.
• A strong interest in the loyalty industry—knowledgeable about travel, airlines, credit cards, and loyalty programs.

About Point.me

At point.me, we are committed to simplifying the loyalty points experience and increasing our customers' spending power by helping them see their points as currency. Join us and be part of a fast-growing company where your work will make a real impact. We respect the individual needs of employees and are an equal opportunity employer.

This role is paid commission, and is not eligible for equity or other benefits.