AVS Digital Architect

Location: Fort Worth, Texas or Lake Forest, California | Travel: Up to 25%

About the role

We are looking to expand our team with a hybrid engineer/project manager who can manage projects, solve technical problems on medical networks, assist commercial teams with the sales process, communicate effectively, and deliver presentations in front of technical and non-technical leaders.

The AVS Digital Architect drives connectivity for ALCON AVS (Alcon Vision Suite) products and legacy Alcon Medical Devices, performs integrations with customers and their EHR vendors (involving TCP/IP, DICOM, HL7, FHIR), and supports connectivity concerns for all network-capable medical equipment. As a technical subject-matter expert, this role leads integrations and resolves interoperability challenges in a growing, family-like team.

Responsibilities

• Ensure AVS installs are connected in a timely manner
• Drive connectivity on all Alcon hardware (medical devices) and software (SaaS/SaMD) product lines
• Manage all phases of project plans for hardware and software integrations, including stakeholder management
• Track time of installation of Alcon AVS products at customer sites
• Own regional integration process and define data-flow maps for customer integrations
• Ensure all project installation phases are completed on schedule by supporting each phase
• Follow processes related to proper documentation after each task
• Respond to monitoring alerts indicating offline devices
• Occasionally lead classes on networking and medical-device interoperability
• Assist with User Acceptance Testing (pre-customer handover)
• Complete Alcon-assigned training on time
• Maintain professional communications with internal and external customers
• Engage other Alcon functional teams to address customer issues
• Exhibit boundaryless collaboration when partnering with other teams
• Own issues through resolution until handoff is confirmed
• Proactively identify process improvements for local and global tasks
• Create presentations for customers and Alcon teams at all levels (executives, medical staff, IT)
• Backfill other roles on the team domestically and internationally as needed
• Proactively remain current on industry trends
• Exemplify a customer-focused attitude with a sense of urgency and bias for action
• Be results-oriented and perform duties ethically, adhering to laws, regulations, and company policies

Requirements

• Bachelor’s Degree or equivalent years of directly related experience (high school +13 yrs; Associate’s +9 yrs; Master’s +2 yrs; PhD +0 yrs)
• Ability to fluently read, write, understand, and communicate in English
• 5+ years of relevant experience

Preferred Qualifications

• 3+ years of experience in the healthcare or medical industry
• 2+ years of experience with DICOM and/or HL7
• Excellent verbal, written, and communication skills
• Excellent customer-service and troubleshooting skills
• Able to explain difficult concepts to a wide audience (senior leadership, non-technical and tech-savvy customers)
• Experience troubleshooting networks and general IT issues
• Up to 25% travel for regional leadership meetings, customer visits, and conferences
• Ability to lift network equipment weighing up to 15 kg (not frequently)
• Ability to work remotely as needed
• Proficiency with Microsoft Office tools (Excel, PowerPoint, Outlook); project-planning software is a plus
• Scheduling flexibility, including occasional after-hours or weekends
• Experience managing customer service, satisfaction, and contractual commitments
• Experience configuring network hardware; server and VMWare experience is a plus
• Strong negotiation and influencing skills

Desired Characteristics

• Cisco Certifications (any)
• Medical-field certifications: DICOM, HL7
• Understanding of FHIR
• Project Management Certifications (PMP)
• Experience supporting healthcare customers with BAA agreements
• Experience with global security and privacy standards (GDPR, HIPAA, HITECH, network/data/privacy issues)
• Experience developing/managing integration solutions, web services, and schemas (XML/JSON)
• Previous help-desk, network-engineer, firewall, or project-management experience
• Fluency in additional Americas-based languages (Portuguese, Spanish, French) is a plus
• Experience with relational databases (MySQL, Oracle) is a plus

Pay

Pay Range: $116,450.00 – $150,700.00 annually

Benefits

• Health, life, and retirement benefits
• Flexible time off for exempt associates