AVP System Operations, Entertainment - CA - On Site

About Us

PrismHR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80,000+ companies, 2.5 million worksite employees, and $85 billion in payroll processed annually, PrismHR is the most efficient, reliable, and scalable software solution to help PEOs and ASOs grow and prosper. The PrismHR platform is a complete, integrated HR solution supporting the full "hire-to-retire” lifecycle of HR services. And PrismHR provides a wide range of additional resources that go beyond just technology and support: PrismHR SEEDS sales and marketing program, the annual PrismHR LIVE Conference, and numerous learning opportunities throughout the year are all designed specifically to help PrismHR customers grow their business.

Position Summary

The Associate Vice President (AVP) of System Operations provides executive oversight for systems, support, and operational infrastructure serving entertainment industry clients within a PEO environment. This role leads teams of Support Specialists and System Experts, ensuring stable system performance, effective troubleshooting, rigorous system testing, standardized operating procedures, and comprehensive training that support complex entertainment payroll and workforce needs. The AVP partners closely with executive leadership, technology, compliance, client services, and external vendors to drive operational excellence, mitigate risk, and support growth across entertainment verticals.

Compensation

The compensation for this role is $80k-$90k USD.

Essential Duties And Responsibilities

• Provide executive oversight for entertainment system operations, including system support, issue resolution, testing, documentation, and training functions.
• Establish scalable service and support models that align with production schedules, touring demands, and episodic employment cycles.
• Define operational priorities, service levels, and performance metrics to ensure reliable, accurate, and compliant system operations.
• Ensure teams are structured to provide timely front-line support, advanced troubleshooting, and system expertise for high-volume, time-sensitive entertainment clients.
• Oversee day-to-day and escalated system support for payroll, timekeeping, onboarding, and workforce management platforms.
• Act as an escalation point for critical, high-impact, or client-sensitive system incidents.
• Ensure comprehensive system testing strategies are in place, including user acceptance testing (UAT), regression testing, and production readiness validation.
• Partner with Technology and Product teams to validate functionality against entertainment-specific operational requirements.
• Oversee the creation, maintenance, and governance of standard operating procedures (SOPs) related to system support, payroll processing, exception handling, and compliance workflows.
• Ensure documentation is clear, current, and standardized across entertainment clients and operational teams.
• Ensure system support, testing, and operational processes comply with labor regulations, union/guild requirements, and PEO standards.
• Partner with Compliance, and Internal Audit teams to reduce operational risk and support audits or regulatory reviews.
• Identifies training needs and ensures proper training is developed and provided.
• Oversees the daily workflow of the department.

Knowledge, Skills, and Abilities

• Deep knowledge of entertainment industry workforce and payroll operations, including film, television, live events, touring, and episodic employment models.
• Strong understanding of PEO operating models, co-employment structures, and regulatory responsibilities.
• Expertise in enterprise payroll, timekeeping, onboarding, and workforce management systems, including system integrations and data flows.
• Knowledge of system support operations, incident management frameworks, testing methodologies (UAT, regression), and release readiness practices.
• Advanced problem-solving and troubleshooting leadership skills, with the ability to assess root causes and drive long-term solutions.
• Strong system testing and validation leadership, ensuring operational requirements are met prior to production releases.
• Excellent process design and SOP development skills, with an emphasis on standardization, efficiency, and compliance.
• Strong cross-functional collaboration skills, partnering effectively with Technology, Product, Compliance, Legal, Client Services, and Sales teams.
• Ability to anticipate operational risks related to system changes, compliance requirements, or workforce scale and proactively mitigate them.
• Ability to translate business and client needs into system, support, and process requirements.
• Ability to lead through change, including system upgrades, regulatory shifts, and organizational growth.

Education & Experience

• Bachelor’s degree in Business Administration, Operations Management, Information Systems, Human Resources, or a related field required; or an equivalent combination of education and relevant experience.
• Minimum of 5 years of progressive experience in system operations, payroll operations, HR technology, or workforce support within a complex, high-volume environment.
• Minimum of 5+ years of senior leadership experience managing managers, system experts, and/or support specialists across multi-tiered support or operational teams.
• Proven experience supporting enterprise payroll, workforce management, timekeeping, or HRIS platforms, including system support, troubleshooting, testing, and production readiness.
• Proven experience leading system support functions, including incident management, root-cause analysis, escalation handling, and service level management.
• Strong background in system testing and operational readiness, including UAT coordination, regression testing, and validation of system changes prior to release.
• Experience developing and maintaining standard operating procedures (SOPs), process documentation, and audit-ready workflows.
• Prior experience within a PEO, payroll service provider, or outsourced HR services organization a plus.

Physical Demands

Frequent sitting; occasional standing and walking.

Specific vision abilities required include close vision, color vision, and ability to adjust focus.

Frequent talking and hearing.

Moderate concentration/intensity, which includes prolonged mental effort.

Average memory, taking into consideration the amount and type of information.

No noise level in the work environment is usually moderate.

Benefits

Health Insurance: Medical, dental, and vision coverage.

Retirement Plan: 401(k) with company match.

Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law.

Diversity, Equity And Inclusion Program/Affirmative Action Plan

We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion. Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about our roles but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.

Privacy Policy

If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: taglobal@prismhr.com. Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.