AVP Sr Relationship Assistant

About the Role

This position ensures that applicable bank lending policies and practices, as well as state and federal regulations, are being followed.

Responsibilities

• Oversees the development and maintenance of loan and credit files.
• Prepares various loan documents for loan officers ensuring completeness, accuracy, and timeliness.
• Provides clerical and customer service support to the bank lobby.
• Processes and follows up on new and renewal documents, including renewals on real estate files.
• Prepares packets that include plans/cost breakdown for the appraisal department and the loan set-up sheet.
• Processes and closes loan documents in person with customers.
• Processes loans from approval to closing.
• Sends out new and renewal documents; sends certified mail.
• Obtains signatures for approvals of various exceptions.
• Orders loan documents through commercial attorney, Title Commitments, Flood Certificates, Appraisals, Title Binder Extensions, UCC searches, and Credit Reports.
• Approves HUDs for closing, requests Plans and Cost Breakdown sheets for interims.
• Processes customer requests or inquiries including loan draws or transfers.
• Reviews and approves documents before they are sent to close, checks on pending loans for Title Commitment and Appraisals.
• Prepares additional security agreements for collateralized loans; prepares HMDA on applicable loans.
• Prepares drafting instructions or sends off cashier’s checks for vehicle loans.
• Places Red Flag verifications on all new loans.
• Sends out denial and withdrawal letters, as necessary.
• Communicates loan status with the Loan Origination Department, Compliance Department, Loan Officers, and Customers.
• Demonstrates in-depth knowledge of bank products, services, policies, and procedures to successfully assist customers in all aspects of new account and teller functions.
• Performs teller duties including cash, check and deposit transactions, wire transfers, loan payments, Cashier’s Checks, and balancing cash drawers.
• Opens both customer and business accounts with the ability to recommend and cross-sell products and services.
• Performs audit and vault duties as needed.
• Performs duties in compliance with applicable laws and regulations.
• Maintains the security and confidentiality of pertinent information and records.
• Maintains current and up-to-date knowledge and continues professional development through training as applicable.
• Demonstrates a courteous, pleasant, self-motivated, and dependable behavior while maintaining a professional environment in both appearance and conduct.
• Performs additional duties as assigned or directed.

Requirements

• Associates Degree or equivalent education and experience required.
• Five years of job-related experience required, preferably in the financial industry.

Skills

• Job Knowledge/Technical Knowledge: Computer (Microsoft Office, Loan Origination Software, Jack Henry, LaserPro), ppdocs.com.
• Accuracy, attention to detail, organizational skills.
• Analytical skills, problem-solving, good time management, and excellent follow-up skills.
• Responsive to requests and timely completion of tasks.
• Strong verbal and written communication with all levels.
• Strong leadership and decision-making abilities.
• Demonstrates a courteous, pleasant, self-motivated, and dependable behavior.
• Maintains a professional environment in both appearance and conduct.