AVP Real Estate

About the Role

Direct report to the Vice President of Lending, responsible for directing or assisting in the direction of multiple departments within the Lending group of the credit union, including:

• Real Estate Loan Production
• Real Estate Loan Operations
• Real Estate Technical Support (Secondary Marketing, Lending System Admin, Disclosure)
• Loan Servicing
• Member Solutions

Provident Credit Union, established in 1950, ranks among the top 10% of credit unions in the U.S. We foster a culture that is accepting, supportive, diverse, and inclusive. Provident has been recognized as a Bay Area “Top Workplace” since 2017 and is highly rated by employees on Glassdoor. Our values are: Listen, Get Better, Do What’s Right.

Responsibilities

• Oversee real estate loan origination, processing, underwriting, closing, and funding of all mortgages, including 1st mortgage portfolio, FNMA/FHLMC, 2nd mortgage fixed and home equity, and multifamily loans.
• Oversee loan servicing and member solution activities.
• Oversee the tech team, including secondary marketing, lending system administration, and real estate disclosure activities.
• Manage or participate in projects involving lending systems or department processes to improve efficiency, service, and costs.
• Set department goals with reporting managers, implement plans to attain them, and take necessary actions to achieve or exceed operational goals. Meet regularly with reporting managers to review goal status and discuss actions needed.
• Direct the management of reporting Real Estate departments to ensure service quality and efficiency.
• Review credit scenarios with mortgage sales originators and loan operations management. Make large loan and exception request decisions within authorized credit authority.
• Act as liaison between the corporate production office and the branch network.
• Monitor audit and quality control processes to ensure timely completion, adherence to portfolio, investor, and regulatory guidelines. Ensure timely and accurate reporting of findings to senior management.
• Oversee personnel processes of reporting departments, including hiring, training, disciplinary actions, motivation, and terminations. Ensure staffing needs are met with suitable personnel and that security and safety procedures are up-to-date.
• Conduct ongoing performance evaluations and feedback sessions for subordinate managers. Deliver formal performance evaluations and development plans. Monitor and guide staff training, conducting meetings when necessary.
• Maintain policies and procedures required to act as a licensed Seller/Servicer within the secondary mortgage market. Stay updated on Federal and State regulations and maintain knowledge of California Real Estate laws as they pertain to credit unions and Provident’s products.
• Act as Mortgage Consultant on employee loan requests, including mortgage loan preapprovals. Coordinate processing of employee loan files with the Loan Operations Manager.

Requirements

• Bachelor’s degree in Finance, Business, Economics, or a related field (or equivalent work experience). High School Diploma required.
• 5+ years of experience managing staff consisting of at least 8 direct reports, including a subordinate manager/assistant manager.
• 5+ years of mortgage loan sales experience.
• 5+ years of underwriting and credit granting authority experience.
• 5+ years of portfolio and investor loan servicing experience, including loss mitigation.
• 2+ years of secondary market sales and participation experience.
• Management skills with demonstrated ability to work effectively under pressure and handle difficult situations.
• Knowledge of Agency (FNMA/FHLMC) underwriting guidelines and credit granting authority of at least $1.0 Million.
• Knowledge of portfolio and investor servicing guidelines and requirements.
• Knowledge of state and federal laws pertaining to mortgage lending and loan servicing.
• Knowledge of mortgage loan origination processes and systems.
• Knowledge of loan servicing platform transactions and functions.
• Mentoring and coaching skills.
• Knowledge of accounting principles relevant to budget, loan transactions, and loss provisions.
• Performance evaluation and organizational skills.
• Analytical reasoning, listening, and speaking skills.
• Ability to communicate professionally in writing with correct grammar.
• Complete required BSA & OFAC training annually; understand and adhere to BSA and OFAC policies and procedures.

Qualifications

• 5+ years of NMLS certification.

Benefits

• Quality medical, dental, and vision care coverage.
• 401(k) retirement plan with up to 150% matching employer contributions.
• Annual discretionary bonus.
• Generous paid time off and paid holidays.
• Flexible spending accounts.
• Employee Referral Bonus.
• Short- and long-term disability coverage.
• Life and AD&D insurance.
• Provident membership.
• Rate discount on home and auto loans.
• Opportunity to use company-owned condo in Maui and Lake Tahoe.

Pay

Targeted Base Pay: $155,000 - $202,000 (depending on experience). This position is eligible for our twice-a-year discretionary bonus. Pay Grade is M4.