AVP, Property Claims Operations

The Opportunity

Provides executive leadership and guidance on technical matters and extends settlement authority within their process (or as delegated).

Identifies and evaluates internal and external issues of strategic importance to a product line.

Demonstrates executive-level thought leadership, strategy development, and financial and operational planning.

Ledds broad functional Claims and P&C projects and may serve as an executive sponsor for projects.

Oversees the development and implementation of functional policies, procedures and guidelines.

Identifies opportunities and facilitates major improvements to processes and systems and works with internal partners to accomplish shared accountabilities.

Engages with and represents USAA with external partners as appropriate.

Works with internal partners to establish appropriate controls within operational area.

Responsible for leadership, communication, employee engagement and coordination of business and Enterprise initiatives.

Influences and executes claims servicing solutions across process, technology, workforce, third party, and/or analytics in support of P&C product competitiveness.

Influences and executes operations strategy, plan, goals and objectives in support of Claims Strategy.

Inspires a high performing team to deliver exceptional experiences to the members, engaged employees and achieve exceptional results.

Hires, develops, and coaches claims leaders for results delivery.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Qualifications

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 10 years of progressive customer service, operational, military or leadership experience to include a minimum of 8 years of demonstrated P&C proficiency and experience.
• 6 years of people leadership experience in building, managing and/or developing high-performing teams.
• Experience in developing P&C business solutions to include building a business case, creating influence and delivering results.
• Executive-level business and technical acumen in the areas of effective claims handling processes, claims risk and compliance, integrated change management and front-line communications leading to operational excellence.
• Proven ability to influence leaders across multiple disciplines and executive levels.
• Demonstrated ability to develop and convert strategic vision into a tactical plan and execute on that plan.
• Strong knowledge and applied compliance with Department of Insurance, Fair Claims Practices and Federal regulations governing claims handling.
• Experience using data insights and making recommendations decision-makers.

What Sets You Apart

• US military experience through military service or a military spouse/domestic partner.
• Extensive Core Property Claims strategy and performance experience, driving measurable gains in productivity while maintaining an unwavering focus on service and accuracy. Water claims proficiency preferred.
• Technical Property knowledge and expertise including an industry certification such as a CPCU.
• Proven claims-oriented project and process improvement experience.
• Proven track record in operational leadership —workflow transitions, and operating model shifts at scale.
• Experience driving member service, accuracy, and efficiency improvements in a virtual claim’s environment.
• Working knowledge of emerging claims technologies, automation, and AI-assisted processing tools.
• Background in multi-state regulatory environments preferred.
• Experience articulating a vision, aligning to strategic outcomes and tactically leading the executing to completion.
• Strategic problem solver with proven ability to lead change effectively.
• Business analytics experience and/or experience working with data and analytics to measure and drive business results.
• Leadership experience with a distributed office, diverse workforce and/or remote employees.

Compensation

$195,230.00 - $351,410.00

Benefits

• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Variety of wellness programs
• Career path planning and continuing education

Long Term Incentive Plan

Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.