AVP - Pet Partners and Digital Experience

This pivotal role drives Synchrony’s Health and Wellness growth by expanding the pet market portfolio for CareCredit. The AVP will work with external partners and cross-functional teams to identify revenue opportunities, negotiate partnership agreements, and deliver growth initiatives across the pet business vertical, including coordination with pet insurance partnerships.

Responsibilities

• Drive commercialization (accounts, transactions) by serving as relationship lead for key ISV and digital partners
• Source and negotiate partnership agreements directly with pet software and eCommerce partners; obtain IRSC approval and own partnership growth initiatives
• Collaborate with Pet leadership, H&W ISV team, Business Development, Ventures, and Strategy to pursue integrations, eCommerce partnerships, and new product opportunities for existing partners
• Support Partners and Digital Experiences team with pipeline management, sales operations, and reporting as needed
• Liaise with Vet CD team to provide subject matter expertise for large and mid-size partners utilizing ISV workflow integrations
• Engage, influence, and coordinate prioritization of business objectives and IT development
• Track and report performance: Establish KPIs (pipeline, integrations delivered, activation/adoption, volume/revenue, partner health/NPS) and provide regular executive updates and recommendations
• Travel 25-50% based on partner/conference schedules
• Perform other duties and/or special projects as assigned

Requirements

• Bachelor's Degree or 5+ years of experience in Financial Services
• 3+ years of sales/marketing experience with a track record of results
• Minimum of 2 years’ experience delivering formal communications to senior business leaders or key external business partners
• Ability and flexibility to travel for business as required

Qualifications

• Bachelor's degree in Business, Marketing, Finance, or related field
• Experience working within eCommerce and/or digital payments
• Pet and/or veterinary industry experience, including in-depth knowledge of the marketplace
• Experience building relationships with Senior Management
• Understanding of revolving and installment credit market, including credit compliance requirements
• Knowledge of the territory/marketplace dealer base
• Ability to identify new opportunities and develop solutions to achieve results
• Strong consultative and needs-assessment selling skills, including effective sales presentations
• Highly motivated with ability to handle multiple tasks and deliver on deadlines
• In-depth understanding of commercial concepts and principles
• Analytical thinker with excellent communication and training skills
• Proven ability to influence corporate decision makers and strong negotiating skills
• Proven ability to work remotely and independently

Pay

The salary range for this position is $90,000 – $155,000 USD annually, eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based on work experience, skill level, or knowledge. Salaries are adjusted according to market in CA, NY Metro, and Seattle.

Schedule

This role offers flexibility with the option to work from home near one of Synchrony’s Hubs or come into an office. You will be required to commute to your nearest Hub (virtual or physical) for in-person engagement activities such as regular business or team meetings, training, and culture events. Field Sales and some Commercial team roles may have varied location requirements based on partner obligations or preferences.