AVP Partnership Success

About the role

The Associate Vice President, Partnership Success serves as an executive leader accountable for enterprise-level client partnerships, operational performance, and executive stewardship at one of our complex healthcare clients. This role requires a strong, credible presence with C-suite client executives and internal senior leaders, the ability to translate strategic priorities into sustained results, and disciplined ownership of escalation management, governance, and communication standards.

Responsibilities

• Serve as the executive relationship owner for assigned enterprise clients, establishing trust and strategic alignment with CFOs, COOs, CEOs, and other senior stakeholders.
• Act as the primary or secondary escalation leader for complex client issues, ensuring clear accountability, timely resolution, and proactive communication.
• Partner closely with internal executive leadership to align client priorities with enterprise objectives, capacity planning, and delivery expectations.
• Represent Ensemble with confidence and credibility in high-stakes client forums, executive steering committees, and executive-level discussions.
• Lead enterprise governance cadence (e.g., MORs, executive updates, strategic reviews), ensuring consistency, rigor, and executive-ready communication.
• Translate client and portfolio insights into actionable strategies that drive performance improvement, retention, and long-term partnership value.
• Ensure disciplined execution of Partnership Success standards across all assigned clients, including documentation, escalation pathways, and performance reporting.
• Collaborate cross-functionally with Operations, Finance, Technology, and Growth to remove systemic barriers and enable scalable service delivery.
• Maintain a strong, visible executive presence with clients through frequent nationwide travel aligned to portfolio risk, opportunity, and strategic importance.
• Create and maintain onsite operations strategic integration plans with clearly defined objectives, desired outcomes, and timelines of implementation.
• Develop long-range strategic plans for systems and processes that support a high performing, patient-centered revenue cycle.
• Provide timely internal reporting following client visits, summarizing objectives, outcomes, risks, and required follow-up actions.
• Model disciplined travel planning and expense stewardship in alignment with Partnership Success and enterprise guidelines.
• Lead, coach, and develop Directors and senior leaders, building a strong executive bench and succession pipeline.
• Model and reinforce the Ensemble Difference values consistently—especially in high-pressure or escalated environments.
• Establish clarity on expectations, accountability, and execution standards aligned to Ensemble’s “what + how” performance philosophy.
• Foster a culture of ownership, collaboration, and continuous improvement across the Partnership Success organization.

Qualifications

• Proven ability to lead large-scale Revenue Cycle Management operations and deliver measurable performance improvements.
• Minimum 5 years' experience leading enterprise-level client partnerships and complex revenue cycle operations in a healthcare environment.
• Experience being responsible for over $500m client oversight or operational oversight.
• Demonstrated executive presence with the ability to influence C-suite stakeholders and internal senior leaders.
• Prior experience partnering directly with CFOs and executive finance leaders on revenue cycle strategy and outcomes.
• Experience leading senior leaders and building scalable operating models.
• Strong background in structured governance, performance management, and executive communication.
• Comfort operating in a high-travel executive role (75% nationwide).