AVP of Operations - Hospice

Key Responsibilities

• Lead Local Operational Strategy: Direct day-to-day business operations, financial management, staff development, admissions, payroll, and quality assurance across multiple hospice sites.
• Ensure Regulatory Excellence: Maintain compliance with Medicare, state licensing, accreditation, and federal regulations; manage readiness for surveys and audits.
• Build and Grow Partnerships: Develop and expand referral relationships with hospitals, SNFs, physicians, and discharge planners aligned to revenue targets.
• Ensure Patient-Centered Oversight: Ensure delivery of quality patient and family services, including clinical oversight in home, hospital, and long-term care settings.
• Team Leadership: Supervise executive directors, medical staff, volunteer programs, and interdepartmental teams to optimize care coordination and performance.
• Serve as a Visible Ambassador: Manage public and community relations, PR initiatives, and resolve public or patient concerns.
• Participate in Performance Improvement: Engage in ongoing quality assessment and improvement programs, driving best-in-class hospice care.

About You

• Education: RN Degree highly preferred; Bachelor's degree in Healthcare Administration, Business, or related field considered.
• Experience: Multi-site operational leadership experience; 5+ years of progressive leadership experience in hospice; 3+ years of direct healthcare services leadership; proven expertise in regulatory compliance, budgeting, staff leadership, and multi-site operations; experience with HomeCare HomeBase (HCHB) strongly preferred; in-depth knowledge of hospice CoPs, CMS regulations, and accreditation standards.
• Skills: Proven expertise in regulatory compliance, budgeting, staff leadership, and multi-site operations; experience with HomeCare HomeBase (HCHB); in-depth knowledge of hospice CoPs, CMS regulations, and accreditation standards; strong communication and organizational skills; critical thinking and problem-solving mindset; passion for patient-centered care and interdisciplinary teamwork; ability to balance strategy, operations, and field leadership.

Education

Education: RN Degree highly preferred; Bachelor's degree in Healthcare Administration, Business, or related field considered.

Qualifications

• Licensure: Active RN License required (if applicable).
• Licenses and Certifications: Valid driver's license and auto insurance.
• Technical Skills: Intermediate skills in Microsoft Excel and PowerPoint; comfortable with data systems, electronic medical records (EMR), and analytics.

Benefits

• Benefits: Competitive Pay; 401(k) with Company Match; career advancement opportunities; national and local recognition programs; teammate assistance fund; additional full-time benefits; medical, dental, vision insurance; mileage reimbursement or fleet vehicle program; generous paid time off plus 7 paid holidays; wellness programs (telemedicine, diabetes management, joint & spine concierge care); education support & tuition assistance (ASN to BSN, BSN to MSN); free continuing education units (CEUs); company-paid life & long-term disability insurance; voluntary benefits (pet, critical illness, accident, LTC).