AVP of Operations - Hospice

Key Responsibilities

• Lead Local Operational Strategy: Direct day-to-day business operations, financial management, staff development, admissions, payroll, and quality assurance across multiple hospice sites.
• Ensure Regulatory Excellence: Maintain compliance with Medicare, state licensing, accreditation, and federal regulations; manage readiness for surveys and audits.
• Develop and Expand Partnerships: Develop and expand referral relationships with hospitals, SNFs, physicians, and discharge planners aligned to revenue targets.
• Ensure Patient-Centered Oversight: Ensure delivery of quality patient and family services, including clinical oversight in home, hospital, and long-term care settings.
• Supervise Executive Directors, Medical Staff, Volunteer Programs, and Interdepartmental Teams: Optimize care coordination and performance.
• Serve as a Visible Ambassador: Serve as a visible ambassador for the organization in the community, manage PR initiatives, and resolve public or patient concerns.
• Participate in Quality Assessment and Improvement: Participate in ongoing quality assessment and improvement programs, driving best-in-class hospice care.

Requirements

• RN Degree highly preferred
• Bachelor's degree in Healthcare Administration, Business, or related field considered
• Multi-site operational leadership experience strongly preferred
• 5+ years of progressive leadership experience in hospice or healthcare operations
• 3+ years of direct healthcare services leadership preferred
• Proven expertise in regulatory compliance, budgeting, staff leadership, and multi-site operations
• Experience with HomeCare HomeBase (HCHB) strongly preferred
• In-depth knowledge of hospice CoPs, CMS regulations, and accreditation standards
• Strong communication and organizational skills
• Critical thinking and problem-solving mindset
• Passion for patient-centered care and interdisciplinary teamwork
• Ability to balance strategy, operations, and field leadership

Qualifications

• Active RN License required (if applicable)
• Valid driver's license and auto insurance
• Intermediate skills in Microsoft Excel and PowerPoint
• Comfortable with data systems, electronic medical records (EMR), and analytics

Skills

• Intermediate skills in Microsoft Excel and PowerPoint

Benefits

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund
• Additional Full-Time Benefits
• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)