AVP of Information Technology

Essential Functions

• Oversee the design, maintenance, and uptime of LAN/WAN, cloud architecture, and VoIP/telecom systems across all branches.
• Manage the ticketing system, ensuring high internal satisfaction and adherence to Service Level Agreements (SLAs).
• Lead disaster recovery (DR) planning and testing to ensure 24/7 availability of member services.
• Maintain a robust security posture, overseeing firewalls, endpoint protection, and identity management.
• Ensure the credit union remains compliant with NCUA regulations and internal audit requirements.
• Manage the response strategy for potential security incidents or vulnerabilities.
• Serve as the primary stakeholder for the Symitar (Episys) core environment, including PowerOn scripting, third-party integrations, and release management.
• Implement ITIL/ITSM best practices to standardize change management, incident response, and all other ITIL best practices.
• Lead the Business/System Analyst in translating department needs into technical requirements, ensuring IT initiatives align with business goals.
• Visionary Leadership: Ability to mentor technical staff while communicating complex IT concepts to non-technical stakeholders.
• Ensure active and ongoing coaching and development to assigned department staff.
• Foster a culture of innovation, accountability, and continuous improvement within the Information Technology department.
• Manage vendor relationships and negotiate contracts with key partners.
• Adaptive Problem Solving: A "cool under pressure" professional presence is essential for managing system outages or security threats.
• Manage risks specific to related job functions with an expectation to make and support risk-informed decisions and remain diligent in identifying emerging risks that could jeopardize the success of the Credit Union.

Requirements

• Education & Certifications:
  • Bachelor’s degree in Computer Science, Information Technology, or Business Administration.
  • A Master’s degree (MBA or MS in IT Management) is highly desirable.
  • ITIL 4 Foundation certification is required.
  • Intermediate or Expert levels are a significant plus.
• Technical Expertise:
  • Core Banking: Minimum of 5 years of hands-on experience with the Jack Henry (Symitar) Episys platform.
  • Familiarity with PowerOn, Synergy, OPCON and Image Center is preferred.
  • Network & Telecom: Solid understanding of MSP, SD-WAN, Fortinet, and Cisco-based environments.
  • Experience managing hosted VoIP/PBX solutions.
  • Operations & Infrastructure: Mastery of Microsoft 365 administration, Azure/AWS cloud environments, and Nutanix virtualization.
  • Security Operations: Experience with SIEM tools, multi-factor authentication (MFA) deployment, and vulnerability management.
• Management & Leadership:
  • At least 5 years of experience leading multi-disciplinary teams (Help Desk, SysAdmins, and BAs).
  • Deep understanding of the regulatory landscape (NCUA, GLBA, FFIEC) and the unique "people-first" culture of credit unions.
  • Proven track record of developing 3-year IT roadmaps and managing CAPEX/OPEX budgets exceeding $1M+.

Physical Requirements

• Sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear.
• Occasionally lift/push/pull and/or carry up to 50 pounds.