AVP of Digital Banking (On-Site)

About the role

The AVP of Digital Banking is responsible for enhancing the digital experience of members and employees through the adoption of technology.

Responsibilities

• Oversees the digital channels and features offered through the online and mobile banking platform.
• Maintains digital experience roadmap using industry knowledge, product performance analytics, and research of new digital products, approaches, member behaviors, and trends.
• Collaborates with Member Experience, Branch Administration, the Member Service Center, and Training departments to ensure member-facing employees are digital ambassadors.
• Conducts User Acceptance Testing (UATs) on all new features in the Digital Suite.
• Works with internal and external resources to resolve issues and enhance digital offerings.
• Promotes the credit union’s evolving Brand through increased Digital Marketing efforts and member engagement.
• Develops and updates terms and conditions, policies, and procedures related to digital service delivery.
• Creates collateral pieces showcasing the Digital Suite and conducts formalized and ad-hoc training on the Digital Suite of products.
• Ensures compliance with regulatory requirements and prepares budgets for digital products, services, and tools.

Qualifications

• Associates or bachelor’s degree in Business, Technology, or related field.
• Five to seven years related experience and/or training; or equivalent combination of education and experience required.
• Previous experience in a credit union highly preferred.
• Experience with hosted web-based services and delivery methods is preferred.
• Experience with digital transformation in the financial industry including knowledge in core banking platforms, payments, omni channels, or loan origination systems a plus.
• Working knowledge of basic HTML and image/video conversions, content management systems, and web analytic programs.
• Knowledge of mobile application development tools, techniques, and procedures is highly preferred.
• Experience with .Net Framework, Java, JSON, C++, SDK is preferred.
• Android and iOS mobile application development lifecycle standards preferred.
• Microsoft or other related certification(s) preferred.
• Experience with third-party libraries and API integration.
• Ability to use Microsoft Office, the credit union’s core system, and other computer programs/software to complete digital enhancements and/or implement new strategies.
• Familiarity with the differences in related products and services offered by other financial institutions to those offered by the credit union.
• Experience with Jack Henry Symitar core system and Candescent online banking platform is a plus.
• Experience with credit union or banking conversion is a plus.
• Completes and achieves passing scores on various SAFE FCU Policy, Procedure, Development and Enhancement Curriculum annually.