AVP, Network Engagement

Duties/Responsibilities

• Exhibits organizational leadership across Lifeline-wide operations in lockstep with the VP, 988 Operations and Network Engagement (50%)
• Leads teams responsible for all components of seamless end-to-end network operations, including center-level operations, workforce management, recruitment and retention, and other critical services
• Identifies and implements operational enablers to optimize network performance in support of Lifeline/988’s strategic direction
• Drives visibility into day-to-day operations across the 988 network, managing centers to key performance indicators and using data to drive decision-making
• Drives functional agility of critical end to end processes, towards assuring rapid access to care and seamless data collection and reporting, implementing automation where possible
• Works closely with the VP, 988 Operations and Network Engagement to align all departments around strategic objectives, ensuring efforts are delivered consistently in an efficient and effective way
• Makes sure execution and progress of department performance as it relates to grant expectations and strategic priorities are monitored
• Prepares reports for the VP, 988 Operations and Network Engagement, surfacing Lifeline/988 issues, identifying opportunities for improvement, and recommending initiatives and amendments to policies and programs when applicable
• Develops, with the VP, 988 Operations and Network Engagement, the business plan to support strategic priorities and sustained future growth
• Contributes to the development and maintenance of an appropriate management structure at Lifeline
• Engages in professional development activities (e.g., leadership and DEIB trainings)
• Buys and mentors a strong, motivated, collegial, and diverse team of directors, fostering collaboration to achieve collective success
• Builds and solves problems with conceptual thinking skills (e.g., problem structuring)
• Focuses on clear goals and achieves targets
• Has an entrepreneurial spirit with a bias for action and implementation

  Required Skills/Abilities

  • Skilled at building and maintaining relationships across different teams at multiple senior levels
  • Demonstrated ability to lead, manage and develop a high-performance culture
  • Proven ability to develop and execute Lifeline-wide initiatives
  • Knowledge of regulatory and legal requirements affecting operational decisions
  • Builds and mentors a strong, motivated, collegial, and diverse team of directors, fostering collaboration to achieve collective success
  • Excellent problem-solving and conceptual thinking skills (e.g., problem structuring)
  • Ability to focus on clear goals and achieving targets
  • Entrepreneurial spirit with a bias for action and implementation

    Required Qualifications

    • 5+ years of experience in a leadership strategy or operations role at a helpline or (preferably) crisis hotline
    • Master's degree in Healthcare, Public Health, Policy, or Social Sciences (e.g., MPH, MPA, MSW or other health-related fields) or MBA preferred
    • Interest in mental health/suicide prevention strongly preferred
    • Must be able to remain in a stationary position for at least 50% of the time
    • Will frequently communicate over video calls with internal and external stakeholders as well as team members
    • Will constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
    • Up to 15% travel required