AVP, GWPC Technical Manager

About the role

Sompo has a unique opportunity for a AVP, GWPC Technical Manager, to join our Information Technology team. The position will be based out of our Purchase, NY, Morristown, NJ, Conshohocken, PA, or Charlotte, NC office.

Responsibilities

• Platform Ownership & Leadership - Serve as the application owner for the Guidewire Policy Center platform, overseeing its architecture, performance, and scalability to support Policy Submission and transaction processing.
• Lead a high-performing development team in designing, developing, and delivering new Commercial Insurance products while ensuring system stability and availability.
• Technology Strategy & Innovation - Explore and implement cutting-edge technologies, including advancements in Guidewire and AI integration, to enhance policy processing efficiency, reduce overhead, and improve business outcomes.
• Develop and enforce engineering standards around security, secure coding, logging, alerting, and automation.
• Incident Management & Production Support - Lead efforts to identify and address production-related issues, including managing Major Incident events during business and non-business hours, ensuring quick resolution and minimal business impact.
• Troubleshoot availability and performance issues across multiple layers of deployment, including hardware, operating environments, networks, and applications.
• Collaboration & Stakeholder Management - Partner with cross-functional teams, including Project Management, Business Architecture, Product, Operations, and Testing, to scope, plan, and deliver projects.
• System Support & Ecosystem Management - Oversee the maintenance, support, and enhancement of the Guidewire Policy Center ecosystem, including integrations with financial systems, claim systems, portals, third-party vendors etc.
• Ensure the platform operates in line with SLAs in production and non-production environments.
• Automation & Documentation - Automate deployments to test and production environments using robust release pipelines to improve efficiency, traceability, and quality.
• Maintain and govern technical documentation, including architecture diagrams, sequence diagrams, deployment diagrams, and production runbooks.
• Team Leadership & Governance - Manage onshore and offshore teams, ensuring effective capacity planning, priority management, and adherence to development methodologies.
• Foster a culture of continuous improvement by mentoring team members and encouraging technical upskilling.

Requirements

• Education: Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
• Experience: 10+ years of experience in IT, with 7+ years in Java-based enterprise application development and implementation. 5+ years of experience with Guidewire Policy Center development as a Technical Lead in end-to-end commercial policy products implementations.
• Technical Expertise: Strong knowledge of REST/SOAP APIs, object-oriented design, orchestration platforms, message queues, and event messaging. Expertise in web servers (Apache Tomcat), relational databases (SQL Server, Postgres), enterprise integration framework and developer tools. Proven experience in automating builds, deployments, and production support resolution using industry-standard tools. Familiarity with monitoring and logging tools to troubleshoot and resolve application performance issues.
• Domain Experience: Demonstrated experience in the P&C insurance domain, with a preference for Commercial Insurance and Policy implementations. Guidewire Policy Center experience and certification required.
• Leadership & Management Skills: Prior experience managing technical teams across onshore/offshore models. Strong organizational, priority management, and resource planning skills. Ability to manage critical projects, deliver results within budget and timelines, and articulate technical solutions to business stakeholders.
• Business Acumen: Solid financial planning and budgeting skills. Proven ability to construct sound business plans and deliver measurable value for stakeholders.

Qualifications

• Technical Certifications: Certified in Guidewire Policy Center.
• Software Development Languages: Proficient in Java, Python, and other relevant programming languages.
• Project Management Tools: Experience with JIRA, Confluence, and other project management tools.
• Cloud Technologies: Familiarity with AWS, Azure, or Google Cloud Platform.
• Communication Skills: Excellent verbal and written communication skills.
• Problem-Solving Skills: Strong problem-solving and troubleshooting abilities.
• Teamwork: Ability to work effectively in a team environment.

Skills

• Java
• REST/SOAP APIs
• Object-Oriented Design
• Orchestration Platforms
• Message Queues
• Event Messaging
• Web Servers (Apache Tomcat)
• Relational Databases (SQL Server, Postgres)
• Enterprise Integration Framework
• DevOps Tools (Jenkins, Ansible, Terraform)
• Monitoring and Logging Tools
• CI/CD Pipelines
• Automated Testing
• Version Control Systems (Git)
• Scrum/Agile Methodologies
• Cloud Computing (AWS, Azure, Google Cloud)
• Security Best Practices
• API Security
• Secure Coding Practices
• Logging and Alerting
• Automation of Deployments
• Production Support
• Documentation and Knowledge Management
• Collaboration and Communication
• Stakeholder Management
• Project Planning and Execution
• Resource Management
• Priority Management
• Team Leadership
• Continuous Improvement
• Technical Mentorship
• Technical Up-skilling

Benefits

The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance. Our comprehensive U.S. benefit programs include:

• Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution.
• Dental benefits including orthodontia benefits for adults and children.
• Vision benefits.
• Health Care & Dependent Care Flexible Spending Accounts.
• Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children.
• Company-paid Disability benefits with very competitive salary continuation payments.
• 401(k) Retirement Savings Plan with competitive employer contributions.
• Competitive paid-time-off programs, including company-paid holidays.
• Competitive Parental Leave Benefits & Adoption Assistance program.
• Employee Assistance Program.
• Tax-Free Commuter Benefit.
• Tuition Reimbursement & Professional Qualification benefits.

Pay

$160,000 – $175,000

Schedule

Full-time