AVP, Employee Experience

General Summary

As you might imagine, we provide competitive pay and great benefits, including:

• Bonus/incentives for all regular employees
• 401(k) with 8% company contribution
• Medical, dental, and vision insurance for employees and dependents paid at 80%
• PTO and paid sabbaticals
• Tuition reimbursement

Position Duties & Functions

HR Compliance & Governance:

• Ensures compliance with Federal and state governmental regulations including (but not limited to) EEO, FCRA, FLSA, ADA, FMLA, ADEA, etc.
• Maintains HR policies and procedures in alignment with regulatory requirements.
• Oversees audit preparation and response for HR-related audits.
• Safeguards timely distribution of required state and federal employee notices (e.g., CA SB 642 Your Right to Know) and monitors wage/hour classification requirements (e.g., state minimum wage by job classification) to prevent compliance gaps.
• Stays current on emerging trends, best practices, and compliance requirements affecting the employee experience.

Employee Relations & Performance Management:

• Partners with managers on performance management processes and provides guidance on policy interpretation and application.
• Manages corrective action processes and documentation.
• Serves as the primary point of contact for employee concerns and supports managers in addressing employee relations issues.
• Identifies trends and works with the Learning and Organizational Development team to develop mitigation strategies.

Total Rewards Leadership:

• Provides leadership and strategic direction to the Lead Total Rewards Specialist, who oversees the Total Rewards division (benefits, compensation, recognition, and People Data/Systems).
• Partners on Total Rewards strategy, annual compensation and benefits renewal cycles, and vendor negotiations to ensure alignment with the broader Employee Experience strategy.
• Reviews Total Rewards data and recommendations to inform decisions affecting employee experience and retention.

Position Requirements

• 5+ years' exempt-level work experience in Human Resources (two in a management role), with meaningful experience in HR compliance and/or HRIS administration.
• Bachelor's degree and/or PHR or SPHR certification; PHR/SPHR preferred given the compliance scope of this role.
• Hands-on experience with an HRIS platform (UKG or similar) strongly preferred.
• Experience with benefits administration platforms, carrier/vendor file feeds (EDI), and open enrollment operations strongly preferred.
• An equivalent combination of education and experience may substitute for stated qualifications.

Knowledge and Skills

• Demonstrated expertise in HR compliance (EEO, FCRA, FLSA, ADA, FMLA, ADEA, etc.) and HRIS administration.
• Understanding of benefits operations controls and governance, including plan/tier data mapping, vendor file feed monitoring, payroll reconciliation, and SOX/ERISA-relevant control documentation.
• Ability to lead root-cause analysis and build durable process/technology controls in response to vendor or system issues, rather than one-time fixes.
• Advanced Excel skills, including the ability to build and maintain data models, dashboards, and reporting.
• Practical experience using AI tools to improve HR data analysis, reporting, and process efficiency.
• Ability to write and speak effectively in English using correct spelling and grammar.
• Strong attention to detail and data accuracy across compliance, employee relations, and Total Rewards administration.
• Proficient in the use of basic applications in a Windows-based environment, including Outlook and Word.
• Excellent customer service skills and sound judgment in handling confidential and sensitive employee matters.

Competencies

• Ability to learn quickly and adapt to change; ability to quickly learn specialized applications and systems.
• Strong leadership skills with the ability to direct and influence the Total Rewards division through the Lead Total Rewards Specialist.
• Initiative and self-direction.
• Ability to effectively communicate and collaborate with people at all levels.
• Sound problem-solving and decision-making ability, including the ability to prioritize.
• Growth Mindset
• Diversity & Inclusion
• Communication
• Change Ready
• Leadership
• Responsibility
• Problem Solving
• Tech & Data Savvy
• CU Business Acumen

Physical Demands

Work involves extensive use of computers, up to eight hours per day. Appropriate vision, dexterity, and other physical abilities are required. May include occasional pushing, pulling, or carrying objects weighing up to 20 pounds. Must be able to speak and present on the telephone and/or through digital means of communication, including but not limited to Zoom/Teams/or other video technologies.

Salary and Benefits

Salary is based on qualifications and geographical location (Zone). Benefit information can be located on our Careers page here: https://www.chevronfcu.org/about-us/careers

Zone 1: $111,240.00 - $152,955.00
Zone 2: $101,228.40 - $139,189.05
Zone 3: $93,441.60 - $128,482.20
Zone 4: $88,992.00 - $122,364.00

This position is eligible to participate in the Corporate Incentive Plan. Annual incentive opportunity ranges from 0–8% of incentive eligible earnings, based on a combination of institutional performance (0–2%) and individual performance (0–6%). Incentive payments are discretionary and subject to approval.