AVP, Corporate Communications - Functions

About the role

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity This role leads communications strategy for USAA’s enterprise functions, serving as a strategic communications partner to leaders across Human Resources, Finance, Technology, Risk, and Legal. The AVP translates complex functional priorities into clear, compelling narratives that connect enterprise strategy, transformation, culture, risk discipline, technology, and the employee experience to USAA’s mission and business objectives. The role advises senior functional leaders on external and internal communications, executive visibility, reputation opportunities, and emerging issues, while ensuring messaging is coordinated across the Association. As the communications leader supporting these functions, this role brings an enterprise lens to issues that cut across organizational boundaries. It identifies opportunities to proactively tell the story of how USAA’s people, technology, risk management, and legal capabilities enable the business and serve members; builds understanding and engagement among employees and key stakeholders; and helps leaders communicate with clarity, credibility, and consistency during periods of change, transformation, and heightened reputational sensitivity.

Responsibilities

• Own the development Function narratives, ensuring business priorities, member value, culture, mission, and leadership vision are translated into compelling stories externally and internally.
• Ensure communications efforts move beyond information-sharing to create understanding, engagement, trust, and advocacy within the employee base.
• Anticipate emerging issues, industry trends, and reputational risks, developing communications strategies that position the Association ahead of the conversation.
• Develop executive communications strategies that strengthen leadership credibility and build trust among key audiences.
• Partner closely with executive leadership to translate complex business priorities into compelling employee and member narratives that resonate externally and internally.
• Create a team culture of strategic thinking, proactive storytelling, business partnership, and communications excellence, with strong process and rigor.
• Lead through influence across a matrixed organization, building strong partnerships across corporate functions.
• Build and oversee a team of employees for the assigned functional area through ongoing recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.