AVP, Commercial Real Estate Loan Operations

SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone we proudly serve. At SitusAMC, we match your unique experience with one of our amazing careers to help you realize your potential and grow within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!

This role is responsible for the management of assigned Loan Operations functions within Situs Asset Management (SAM) and will oversee daily operations for our clients’ portfolios of commercial real estate loans. This position involves a high level of interaction and communication between management, SAM staff, clients, and various third parties.

Responsibilities

• Manage research requests, supporting the asset management team in addressing borrower, investor, or third-party inquiries.
• Assist in training new team members.
• Maintain visibility into the status of daily task assignments to ensure they are prepared timely, accurately, approved by proper personnel, and distributed to the appropriate client personnel with all historical reporting maintained within our system of record for audit and historical purposes.
• Raise potential issues to management timely (e.g., staffing, performance, and/or servicing standards).
• Identify performance trends and potential enhancements so such items can be analyzed and potentially incorporated into the servicer’s process (e.g., servicing workflow enhancements, QC workflow enhancements, reporting automation, etc.).
• Review and approve procedures related to operations as assigned by senior management.
• Represent the company in resolving non-compliant issues through verbal and written communication with both internal and external parties.
• Periodically evaluate resources to ensure that specific goals and deadlines are achievable.
• Perform QC on completed product and communicate results to team members.
• Stay abreast of changes in industry standards.
• Other activities as may be assigned by your manager.
• Occasionally requires an adjusted work schedule, working more than a traditional 8-hour day, and working evening/weekend hours to meet deadlines.

Requirements

• Bachelor’s degree; preferred field of study: real estate, finance/accounting, business, or equivalent combination of education and experience.
• Minimum of 6+ years of industry and/or relevant experience, typically with 1+ years in a Senior Associate level role or external equivalent.
• 3–6 years’ experience in commercial real estate, cash management, loan servicing, or escrow management.
• High comfort level with use of various industry-related software systems.
• Ability to work with Excel performing VLOOKUP, pivot tables, and other functions to understand and reconcile data.
• Strong attention to detail and accuracy.
• Strong communication skills (written and oral).
• Strong analytical abilities, good judgment, strategic and process thinking.
• High degree of professionalism.
• Ability to work as a team player.
• Proactive approach to problem recognition and resolution.

Pay

The annual full-time base salary range for this role is $85,000.00 – $145,000.00. Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location, and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility, and SitusAMC Senior Management approval.

Benefits

• Paid time off (PTO) and paid holidays, as set forth in the program policies.
• Eligibility to participate in various benefit plans, including medical, dental, vision, life, and disability insurance.
• 401K retirement plan, in accordance with the terms of the applicable plans.