AVP, Commercial Liability Claims

About the role

The Assistant Vice President ??? Commercial General Liability Claims is responsible for providing claims advocacy and account management services to clients involving moderate, complex and catastrophic claims. The Assistant Vice President is the contact/liaison/advocate between the client, carrier and NFP. The primary purpose is to assure clients receive exceptional service, maximization of policy coverage, in-depth advice and claims advocacy in a timely and effective manner. This will be accomplished by adhering to claims procedures, implementation of effective and consistent claims service programs and direct participation in and oversight of collaborative claims resolution strategies. This position requires significant commercial general liability claims experience, expertise in written and verbal communications, a high level of organization and the ability to work in an independent setting.

Responsibilities

• Senior technical specialist role involving complex and catastrophic claims, heavy litigation, in numerous State and Federal jurisdictions.
• Serve as a trusted advocate for clients and key partners by delivering strategic guidance and expert oversight in the management of general liability claims.
• Engage collaboratively with clients, their representatives, insurers, technical experts, consultants, producers, and account managers to effectively advocate for client interests and ensure alignment across all partners.
• Take ownership of resolving client claim issues in a timely manner, ensuring clear and proactive communication of outcomes to all relevant partners.
• Prompt notification to Claims Leaders, Sale and Service team, and others of large reserve changes in excess of $100,000.
• Maintain thorough and timely documentation within the EPIC claim file system, including detailed updates on claim activity, client and carrier interactions, and supporting documentation. Ensure all correspondence and materials are accurately filed using established naming conventions to preserve a comprehensive and auditable claim history.
• Conduct thorough coverage analysis and research to address claim-related issues and collaborate closely with clients and their representatives to develop and present well-reasoned coverage rebuttals when appropriate (on occasion may assist other lines of business, including but not limited to Commercial Transportation/Automobile, Private Client Group, Personal Risk Teams, etc.).
• Attend (virtually or in-person) client meetings, including claim reviews, pre-renewals, renewal, etc.
• Support the General Liability Claim Leader and Sales Team in resolving client claim issues by providing responsive assistance and collaborative problem-solving to ensure timely and effective outcomes.
• Provide support to Claim Leadership on a variety of initiatives, including the development and refinement of procedures, enhancement of claim