AVP, Claims Account Manager

About the role

Sompo has a unique opportunity for an AVP, Claims Account Manager in our North America Insurance Claims team. This position supports claim accounts within the Midwest Zone and participates in or directly manages the acquisition, maintenance, and renewal of accounts. The role determines, develops, and delivers agreed-upon claim service to clients and brokers in a timely and professional manner. It also supports Sompo’s Broker Claims Advocacy Council initiative, working with brokers, clients, and internal stakeholders to enhance claims servicing and strengthen broker relationships.

Responsibilities

• Build and manage relationships between claim operations, clients, brokers, and business partners to support strong service delivery and collaboration.
• Support business development by preparing competitive sales proposals, participating in client and broker presentations, and assisting Underwriting with marketing and claims-related needs.
• Oversee client service execution, including timely contract completion and resolution of contract, billing, and funding issues.
• Manage client claim file review meetings and establish claims handling preferences, reporting protocols, infrastructure, and electronic claim handling instructions.
• Maintain claims activity, data integrity, and coding accuracy to ensure adherence to client protocols and effective service delivery.
• Analyze claims trends, act as a key claims contact for aligned brokers, contribute to continuous improvement initiatives, and travel as needed.

Requirements

• Minimum 10 years of insurance claims experience, including managing claim service delivery for large national accounts.
• Experience with Alternative Risk Transfer mechanisms and unbundled claim programs.
• Strong technical knowledge across Property, Casualty, and Workers’ Compensation claims.
• Demonstrated leadership, teamwork, collaboration, negotiation, presentation, and problem-solving skills, with a strategic and proactive approach.
• Advanced relationship management and communication skills, with the ability to work effectively with internal and external stakeholders.
• Ability to develop and present financial and statistical analysis to clients, with proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word.

Qualifications

• Education: Bachelor's degree in Business Administration, Finance, or related field.
• Professional Certifications: Claims Adjuster Certification (CAC), Certified Loss Control Specialist (CLCS), or similar.

Skills

• Excellent interpersonal and communication skills.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite.
• Knowledge of insurance claims processes and regulations.

Benefits

We strive for collaboration which is why we offer a work environment where our employees thrive and develop long-lasting careers. Our Business, Your Impact, Our Opportunity

Pay

Salary Range: $130,000 – $190,000. Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience.

Schedule

The position can be based out of our Chicago, IL, Alpharetta, GA or Charlotte, NC office locations.