AVP, Claims Account Manager

Are you looking for your next opportunity? Sompo has a unique opportunity for an AVP, Claims Account Manager in our North America Insurance Claims team. This position will support claim accounts within the Midwest Zone and will participate in or directly manage the acquisition, maintenance, and renewal of accounts. The role will determine, develop, and deliver agreed-upon claim service to clients and brokers in a timely and professional manner. This position will also support Sompo’s Broker Claims Advocacy Council initiative, working with brokers, clients, and internal stakeholders to enhance claims servicing and strengthen broker relationships.

About the role

This position can be based out of our Chicago, IL, Alpharetta, GA or Charlotte, NC office locations. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.

Responsibilities

• Build and manage relationships between claim operations, clients, brokers, and business partners to support strong service delivery and collaboration.
• Support business development by preparing competitive sales proposals, participating in client and broker presentations, and assisting Underwriting with marketing and claims-related needs.
• Oversee client service execution, including timely contract completion and resolution of contract, billing, and funding issues.
• Manage client claim file review meetings and establish claims handling preferences, reporting protocols, infrastructure, and electronic claim handling instructions.
• Monitor claims activity, data integrity, and coding accuracy to ensure adherence to client protocols and effective service delivery.
• Analyze claims trends, act as a key claims contact for aligned brokers, contribute to continuous improvement initiatives, and travel as needed.

Requirements

• Minimum 10 years of insurance claims experience, including managing claim service delivery for large national accounts.
• Experience with Alternative Risk Transfer mechanisms and unbundled claim programs.
• Strong technical knowledge across Property, Casualty, and Workers’ Compensation claims.
• Demonstrated leadership, teamwork, collaboration, negotiation, presentation, and problem-solving skills, with a strategic and proactive approach.
• Advanced relationship management and communication skills, with the ability to work effectively with internal and external stakeholders.
• Ability to develop and present financial and statistical analysis to clients, with proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word.

Qualifications

• Must have a bachelor's degree in a related field.
• Must have a valid driver’s license and reliable transportation.

Skills

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.

Benefits

We strive to provide a comprehensive benefits package to eligible employees, including:

• Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution.
• Pharmacy benefits with mail order options.
• Dental benefits including orthodontia benefits for adults and children.
• Vision benefits.
• Health Care & Dependent Care Flexible Spending Accounts.
• Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children.
• Company-paid Disability benefits with very competitive salary continuation payments.
• 401(k) Retirement Savings Plan with competitive employer contributions.
• Competitive paid-time-off programs, including company-paid holidays.
• Competitive Parental Leave Benefits & Adoption Assistance program.
• Employee Assistance Program.
• Tax-Free Commuter Benefit.
• Tuition Reimbursement & Professional Qualification benefits.

Pay

Sompo offers a salary range of $130,000 – $190,000. Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience.

Schedule

The schedule for this position may vary based on project demands and client requirements.