AVP Branch Manager

About the Role

We’re always looking for bright individuals to join our growing organization. As part of the First Financial Family, we invest in your development and provide a dynamic work environment where you’re challenged, valued, and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change.

This role is based in Bee Cave, Texas, United States, and oversees the fulfillment of all Bank policies and regulations as they apply to the Retail Operations Division, specifically Tellers, Safe Deposit, and New Accounts. You will be responsible for the overall training of lobby and/or motor-bank personnel to ensure friendly, eager, professional, and capable customer service while positively motivating and enhancing the sales culture of the bank.

Responsibilities

• General supervision of all Office Retail Operations, including New Accounts, Certificates of Deposit, Tellers, Collections, Safe Deposit, Bookkeeping inquiries, and Customer Service.
• Hire, track, coach, counsel, and support retail staff in all phases of sales, customer service, and work detail.
• Actively participate in the sales and service culture, support the values of the organization, and follow established Bank policies and procedures.
• May be assigned to the officer call program.
• Daily contact with customers, potential customers, officers, and employees.
• Periodic travel to Abilene or other Bank Regions for training is required.
• Saturday and holiday hours may be required based on your branch location’s hours of operation.

Requirements

• Six years of retail banking experience, with at least two years in management (either in banking or another retail environment).
• A four-year college degree in business/finance is a competitive advantage.
• Basic math proficiency and aptitude.
• Demonstrated academic record of achievement in social and leadership skills.
• Ability to handle sensitive operational transactions and customer relationships.
• Professional appearance and demeanor.
• Strong social and communication skills, with a self-starter mentality.
• Ability to adjust to flexible hours and sell products and services.
• Will supervise a staff of at least five employees and daily operations.
• Thorough knowledge of negotiable instruments is strongly desired.
• Must be able to work flexible and/or extended hours as business requires.