AVP Ambulatory Operations

About the role

This position is highly involved in all aspects of healthcare services. Reporting to the Vice President, you will plan, evaluate, develop, and implement new clinic services and programs, oversee the operations of the clinic network, assist in the development of new clinics, and develop and implement the strategy for WVU Medicine ambulatory services.

You will oversee large multi-specialty groups and manage over 800+ providers. The complexities and size of WVU Medicine make it one of the largest hospitals owned and operated in West Virginia. Strong relationship skills are required to bridge clinical leadership departments, initiate new ideas, and help determine a vision for ambulatory services. This role focuses on both short- and long-term goals, demonstrating passion for developing ambulatory services to a high degree of excellence and coordination.

Responsibilities

• Plans, implements, manages, and evaluates the delivery of operational processes related to patient care in accordance with policies, procedures, philosophy, and mission.
• Oversees academic clinical departments, ambulatory clinics (on-campus, off-campus, and outreach), and ambulatory cadence and prelude trainers training within EPIC.
• Responsible for full development of personnel, including recruiting and career advancement.
• Oversees and approves clinical budgets for fiscal viability and reviews the fiscal impact of adding new providers.
• Assists in the development and strategy of ambulatory services and clinics.
• Plans, evaluates, develops, and implements new clinic services and programs, from market analysis to location selection, service evaluation, clinic design, build-out, equipment outfitting, and operationalizing/opening the clinic.
• Reviews and develops future clinical needs to serve the community and WVU Medicine.
• Plans and develops new primary, urgent, and specialty care clinics across West Virginia, Pennsylvania, and Maryland.
• Oversees large multi-specialty groups and access initiatives, including exam room utilization, provider visits, key clinical metrics, and physician recruitment needs.
• Selects, hires, terminates, manages, and evaluates employees to optimize productivity, establishes goals, and ensures compliance with policies and access/service standards.
• Oversees policy and procedure reviews and revisions for Ambulatory Operations systems and processes.
• Ensures compliance with regulations and standards issued by governmental/regulatory agencies and third-party payers, implementing organizational changes as required.
• Reviews key performance indicators (quality, financial outcomes, productivity) to maximize Ambulatory sites' contribution to WVUHS.
• Actively participates in the development and attainment of organizational goals and objectives related to the organizational strategic mission and initiatives.
• Oversees the Ambulatory Departmental Dashboard (ADD) to review key performance metrics such as completed visits, new patient lag, bump rates, no-show rates, and call center volumes.
• Serves on committees for Faculty/APP request reviews and approvals.
• Presents Ambulatory Services monthly updates to leadership forums, including WVUH management, ACMC, and departmental chairmen/administrators to review clinical stats, staffing models, budget performance, and marketing strategies.
• Provides leadership to WVU Medicine Rehabilitation Therapy Services (Speech, Occupational Therapy, Physical Therapy).
• Provides direct leadership to WVU Medicine Children’s Outpatient Clinics and 18 other academic departments.

Requirements

Minimum Qualifications

• Bachelor’s degree.
• Ten years’ experience in progressive management and results-oriented experience in ambulatory or related healthcare.

Preferred Qualifications

• Master’s degree.

Skills

• Financial, technical, and professional skills.
• Oral and written communication skills to effectively represent Ambulatory sites and the Hospital in interactions with third-party payers, patients, physicians, and other departments.
• Analytical and problem-solving skills, with the ability to work and communicate effectively across departments.
• Working knowledge of local, State, and Federal regulations pertaining to professional billing, collections, and Provider-Based Billing affecting professional and hospital billing.
• Skills in finance, business planning, strategic planning, marketing, program development, and human resources.
• Demonstrated ability to work with clinical leadership, hospital administration, physicians, and community providers across the region.
• Experienced in team building, mentoring, and business planning with excellent communication, emotional intelligence, negotiating, and facilitating skills.
• Demonstrated strong engagement and focused commitment to quality of care and service excellence.
• Proven ability to be creative, innovative, and decisive.
• Adept in conflict resolution.
• Ability to work effectively with multiple departments and disciplines.
• Comfort with risk-taking.
• Effective presentation skills.

Schedule

Scheduled Weekly Hours: 40