Aviation FBO Line Service Manager

About the role

Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen," is evident in every interaction with our customers, co-workers, and teammates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and complement the entire team.

The Line Service Manager is responsible for creating and leading an exceptional line service team. This position ensures efficient service for all internal and external customers by using excellent, in-depth knowledge of company procedures and works closely with the Customer Service Manager and FBO Manager.

Responsibilities and Duties

• Manage the line service department by prioritizing, assigning, and monitoring supervisors' work
• Conduct performance evaluations with supervisors
• Provide training goals with Training/Safety Tech
• Review line service team payroll, manage overtime, and submit to payroll for processing
• Responsible for the hiring process to create a well-rounded team with customer and safety focus
• Oversee facility startup including facility security, vehicle maintenance checks, equipment service and status
• Fuel management including monitoring fuel inventory, reconciling load receipts, and ordering fuel as needed
• Communicate with supervisors in daily pass-down meetings
• Coordinate aircraft storage, movement, and hangar arrangement, anticipating needs for arrivals and departures
• Implement damage prevention and safety procedures
• Support trainers, safety techs, and the line service team
• Conduct team training to ensure compliance with DOT regulations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Customer focus—naturally outgoing/extroverted
• Communicate with customers and employees in person, on the phone, and through radio communications
• Must be able to operate a motor vehicle and be insurable by our insurance company (requires clean driving record)
• Strong computer skills including Microsoft Office products
• Basic mathematical knowledge
• Bilingual preferred

Reporting Relationship

This position reports to the General Manager.

Work Environment

This position works outside in all types of weather conditions and has direct contact with both moving and non-moving aircraft. This position may be exposed to hazardous noise levels, chemicals, fumes, and machinery.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including but not limited to:

• Must be able to lift 75 pounds
• Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
• Outside work in all types of weather conditions
• Position requires bending, lifting, walking, stooping, squatting, gripping, and climbing a ladder

Position Type and Expected Hours of Work

This is an exempt position. This position may require working evenings and weekends, and on scheduled company holidays.

Travel

No travel is expected for this position.

Education, Experience and Eligibility Qualifications

• Minimum five (5) years of line service experience including fuel management and supervisory duties
• High School Diploma or equivalent
• Ability to work evenings, weekends, and holidays
• Acceptable driving record
• Ability to pass a background check
• Zero tolerance drug-free employer includes pre-employment and random screening