Boat Service Manager

About the role

The Boat Services Manager reports to the Boat Manager and oversees daily operations of the Boat Service area within a Bass Pro Shops or Free-Standing Store. This includes inventory control, service, warranty, rigging, delivery, detail, and parts activities.

Responsibilities

• Support the Boat Manager in achieving the department’s financial goals for Service and Parts Sales, Gross Margin, Inventory Shrinkage, and Payroll.
• Provide daily supervision and direction to associates in the Service Department.
• Schedule and assign service, rigging, and warranty work orders, ensuring timely and satisfactory completion.
• Maintain and increase associate productivity while fostering a safe, clean, and secure work environment.
• Uphold a commitment to world-class customer service, ensuring a pleasant shopping experience for all customers.
• Assist the Boat Manager in staffing the Service area, including interviewing, training, performance appraisals, and scheduling.
• Resolve customer and associate concerns in collaboration with the Boat Manager.
• Coordinate "Special Events" such as Boat Shows, Classic events, and promotional activities.
• Manage and ensure accuracy of unit and parts inventories.
• Oversee warranty claims, ensuring timely submission and payment.
• Ensure products are properly detailed and unit deliveries are conducted professionally.
• Execute supervisory responsibilities in accordance with company policies, including planning, assigning work, and addressing complaints.
• Perform additional duties as assigned.

Requirements

• 2–4 years of experience in Retail Boating or a similar industry; supervisory experience is a plus.
• Ability to calculate figures such as discounts, commissions, and percentages.
• Proficiency in reading and analyzing reports.
• Strong interpersonal and presentation skills for engaging with managers, associates, customers, and the public.
• Experience conducting meetings and presentations.
• Proficiency with PC-based word processing, spreadsheets, database management, and electronic point-of-sale/inventory systems.
• Ability to establish and maintain effective working relationships with co-workers, associates, customers, and corporate staff.

Physical Requirements

• Regularly performs computer work, walks, and stands.
• Occasionally sits and lifts up to 50 lbs.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Medical, dental, and vision coverage.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Voluntary benefits.
• 401k Retirement Savings Plan.
• Paid holidays, vacation, and sick time.
• Bass Pro Cares Fund and additional benefits.