Aviation ADA Compliance Coordinator

About the Role

The Aviation ADA Compliance Coordinator supports the Aviation Department in maintaining operational compliance with federal, state, and local laws and regulations, as well as City programs and services. This role coordinates and assists with activities related to facility adherence to codes and regulations under the Americans with Disabilities Act (ADA), Federal Aviation Administration (FAA) requirements, and other regulatory agencies related to Aviation operations.

Responsibilities

• Monitor and ensure compliance related to accommodations, accessibility design and standards, and federal agency requirements relevant to Albuquerque Sunport and Double Eagle II airports.
• Evaluate and identify potential deficiencies in facility design related to ADA and accessibility; provide recommendations for compliance.
• Coordinate, maintain, and support the implementation of the Aviation Department's Title VI Plan, Limited English Proficiency Plan, and Community Participation Plan.
• Coordinate data collection through customer satisfaction surveys and complaints to assess impacts on racial or ethnic groups; ensure data is available for FAA, Civil Rights compliance, Title IV monitoring, and related federal reporting.
• Conduct regular reviews and inspections of the Aviation Department’s facilities, programs, and policies to ensure compliance with applicable federal, state, and local requirements.
• Assist in reviewing the Aviation Department’s plans; disseminate information to staff, explain assigned programs, policies, and activities; may negotiate and resolve sensitive issues.
• Participate in developing policies for compliance with federal, state, and local laws related to civil rights, disabilities, and community engagement.
• Prepare and present staff reports, recommendations, and other correspondence as appropriate.
• Plan and coordinate project work, timelines, roles, and responsibilities; ensure compliance with FAA regulations, ADA requirements, federal civil rights obligations, and other regulatory requirements.
• Develop and maintain positive relationships with community leaders, organizations, businesses, and staff; coordinate projects with various departments and outside agencies.
• Coordinate community outreach and stakeholder engagement initiatives, including facilitating translation and interpretation services and supporting accessibility, language access, and ADA-related programs.
• Support departmental compliance with FAA Grant Assurances and federal non-discrimination requirements, including ADA, Title IV of the Civil Rights Act, and public-use obligations.
• Collaborate with the Contracts Division to assist with Disadvantaged Business Enterprise (DBE) and Airport Concessions Disadvantaged Business Enterprise (ACDBE) programs reporting, outreach, monitoring, and compliance activities.
• Provide and respond to requests for data and records; ensure compliance and adherence to federal regulatory agencies.
• Represent assigned programs to other divisions, departments, elected officials, and outside agencies; coordinate activities with those of other divisions, departments, and organizations, including the City Office of Civil Rights and the Office of Diversity and Equity.
• May act as the primary contact for public inquiries and complaints, facilitating prompt and equitable resolution of issues, particularly regarding disability accommodations.
• Attend and participate in professional group meetings; stay abreast of new trends and innovations related to assigned responsibilities.
• Maintain awareness of new developments in aviation compliance; incorporate new developments into programs as appropriate.
• Perform related duties and responsibilities as required.

Requirements

• Bachelor’s degree from an accredited college or university in business or public administration, sociology, social services, construction management, or a related field.
• Five (5) years of experience in ADA compliance, accommodation evaluations, or design and construction, including two (2) years of supervisory experience.
• Experience in municipal program compliance is preferred.
• Possession of a valid New Mexico Driver's License, or the ability to obtain by date of hire.
• Possession of a City Operator's Permit (COP) within 6 months from date of hire.
• Must complete ADA Coordinator Training Certificate within six (6) months of hire.
• Must successfully pass FBI criminal history background check including fingerprinting.
• Must be able to successfully qualify for and maintain a Sunport Access Control Card as determined by the policies and guidelines of the Aviation Department and the Transportation Security Administration (TSA).
• Successful completion of a security background check conducted by U.S. Customs & Border Protection, if applicable.

Working Conditions

• Office environment; exposure to computer screens.
• Airport environment; exposure to inclement weather, dust, fumes, noise, gases, and extreme temperatures.
• Essential and supplemental functions may require maintaining physical condition necessary for sitting, walking, or standing for prolonged periods of time.
• May be required to lift items weighing fifty pounds or more.
• May be required to operate a motor vehicle.