Avaya UC Infrastructure Engineer

About the role

The Avaya UC Infrastructure Engineer supports Base Telecommunications System operations at Joint Base McGuire-Dix-Lakehurst, NJ. This role provides technical expertise in the operation, maintenance, and troubleshooting of Avaya switching systems and associated telecommunications infrastructure supporting mission-critical voice services.

Responsibilities

• Perform system administration and operational maintenance in accordance with telecommunications operations and maintenance requirements with little to no oversight.
• Manage software updates, configuration changes, and system upgrades associated with voice infrastructure.
• Document maintenance actions, system changes, and troubleshooting activities in accordance with contract documentation requirements and report to leadership.
• Operate and maintain the Avaya CM10 switching system and associated telecommunications infrastructure.
• Support configuration, troubleshooting, and restoration of voice services within the Base Telecommunications System.
• Perform system backups, database administration, and system configuration management for switching equipment.
• Responsible for troubleshooting and repair of telecommunications outages, trouble tickets, and service disruptions.
• Cook up with telecommunications technicians and network personnel to resolve voice system issues and restore services.
• Maintain switching equipment and associated hardware in accordance with manufacturer technical manuals and contract requirements.
• Support adds, moves, changes, and deletions of telephone circuits and services.

Requirements

• Education: High school diploma or equivalent required. Technical training in telecommunications, networking, or information technology is preferred.
• Years of experience: Minimum of ten years of experience supporting telecommunications switching systems or voice network infrastructure. Experience operating and maintaining enterprise voice systems or telecommunications switching platforms is required.

Skills and Certifications

• Demonstrated experience operating and maintaining Avaya CM10 switching systems.
• Working knowledge of telecommunications switching systems and associated voice infrastructure.
• Ability to perform system configuration, troubleshooting, and operational maintenance of enterprise voice systems.
• Knowledge of telecommunications operations and maintenance procedures supporting voice and unified communications systems.
• Ability to diagnose and resolve telecommunications service outages and switching system faults.
• Familiarity with telecommunications databases, system backups, and system administration processes.
• Ability to read and interpret telecommunications technical documentation and system diagrams.
• Strong technical troubleshooting skills and ability to work in mission-critical telecommunications environments.
• Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint.
• Effective communication skills and ability to work with all levels of employees and outside contacts.
• Good judgment and interpersonal skills with the ability to work alone or as part of a team.

Physical Demands

• Must be able to lift up to 50 pounds.
• Must be able to stand and walk for prolonged amounts of time.
• Must be able to twist, bend, and squat periodically.

CLEARANCE REQUIREMENTS

• CLEARANCE REQUIREMENTS: There are currently no Security Clearance requirements for this position; however, candidates must be able to successfully pass a background check. Due to the location of this work, US Citizenship is required. Bowhead reserves the right to change this requirement if necessitated by business needs or contractual obligations.