AV/VTC Technician III

About the role

The Joint Enabling Capabilities Command (JECC) Joint Communications Support Element (JCSE) AV/VTC Technicians provide mission-critical audio visual and video teleconferencing system support in NIPR, SIPR, and JWICS classified federal customer space.

Responsibilities

• Deliver professional, high-quality services directly to the customer, setting up customer-driven AV/VTC events.
• Provide on-site and off-site AV/VTC event support, including in-person support for new equipment installations, break/fix incidents, and routine O&M requests.
• Support and troubleshoot a variety of technologies such as Crestron, AV switchers, Video Walls, Cisco DX desktop VTC units, and Cisco SX80 VTC units, adhering to service level agreements.
• Manage and maintain Multimedia Streaming Systems, Collaboration Tools, and Video Teleconferencing (VTC) units ranging from simple desktop to more complex integrated AV systems.
• Aid in the design and implementation of new hardware and software configurations for video teleconferencing and telecommunications/multimedia equipment.
• Assist with the design and implementation of new hardware and software configurations for video teleconferencing and telecommunications/multimedia equipment.
• Provide first-line fault monitoring on the customer’s networks, making best use of available network management tools.
• Assist with individual set-up for AV meetings/sessions, to include providing user training and support.
• Receive, confirm, and classify network reported faults identified by customers or performance management tools.
• Document and record all details of the identification and resolution of any network faults on the customer networks using the help desk ticketing software.
• Provide extensive troubleshooting and testing of videoconferencing audiovisual equipment, collaboration tools, and integrated A/V systems.
• Address and troubleshoot customer issues received via email or phone, as well as through monitoring tools, for videoconferencing endpoints, infrastructure, integrated A/V systems, Office 365, and networks.
• Test, configure, and troubleshoot IP and ISDN networks in support of videoconferencing and A/V equipment.
• Coordinate and schedule equipment testing and pre-checks in advance of VIP and high visibility events.
• Continuously monitor senior official/officer/commander events to ensure quality of service and immediate response to service issues and requests.
• Synchronize and coordinate AV/VTC support activities with USTC JECC AV/VTC staff; includes participating in JECC J6 team planning, coordinating, troubleshooting, and execution activities.
• Serve in Mission Essential Contract Services position.
• Requires Minimum Active Secret Clearance.
• Ability to obtain/maintain a TS/SCI Clearance.
• Previous experience and working knowledge of VTC equipment.
• Candidate must have knowledge of different protocols: H.323, H.245, SIP, ISDN and associated ports for VTC and video streaming.
• Experience with various collaboration tools and video streaming.

Requirements

• A minimum of five years (with HS Diploma) years of applicable experience, to include design, implementation, and troubleshooting support for video conferencing and A/V products from Cisco, Tandberg, and Polycom.
• A minimum of two years (with relevant bachelor’s degree) years of applicable experience, to include design, implementation, and troubleshooting support for video conferencing and A/V products from Cisco, Tandberg, and Polycom.
• Current Security+ Certification (CASP, CISSP acceptable).

Qualifications

• Education and Certification Requirements:
• A minimum of five years (with HS Diploma) years of applicable experience, to include design, implementation, and troubleshooting support for video conferencing and A/V products from Cisco, Tandberg, and Polycom.
• A minimum of two years (with relevant bachelor’s degree) years of applicable experience, to include design, implementation, and troubleshooting support for video conferencing and A/V products from Cisco, Tandberg, and Polycom.
• Current Security+ Certification (CASP, CISSP acceptable).

Skills

• Knowledge of different protocols: H.323, H.245, SIP, ISDN and associated ports for VTC and video streaming.
• Experience with various collaboration tools and video streaming.

Benefits

Paragon offers a comprehensive suite of benefits, including medical, dental, and vision plans, Flexible Spending accounts, life insurance, short- and long-term disability, matching 401k, tuition reimbursement plans, and much more.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.

Company Information

Paragon is a Veteran Owned Small Business (VOSB) with offices near Scott AFB, Illinois and Vienna, Virginia, providing client-centric, enterprise governance management, cybersecurity services, and comprehensive information technology services management solutions to our clients. Our tagline is “Innovation, Value, and Excellence.” Paragon consistently delivers value-added, client-centric, enterprise governance management, cybersecurity services, and comprehensive information technology services management solutions to our clients. Our team of dedicated professionals provide superior services and support to you while fostering a climate of trust, innovation, efficiency, and customer return on investment with integrity, commitment, and excellence in all that we do. To help us carry out this mission, our people are trained professionals who boost our customers’ knowledge and innovation using technology, teamwork, and education. We offer a comprehensive suite of benefits, which include medical, dental, and vision plans, Flexible Spending accounts, life insurance, short- and long-term disability, matching 401k, tuition reimbursement plans, and much more. Paragon is an Equal Opportunity Employer and does not discriminate in employment opportunities or practices on the basis of: race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by country, regional, or local law.