AV Technician II

Duties And Responsibilities

• Provides outstanding guest and associate service while performing the assigned duties, including interpreting and conveying information, answering questions and assisting guests, vendors, and associates with AV issues and concerns while at Wind Creek Hospitality properties
• Performs the preventative maintenance, repair, or arrange for the outside repair of all AV equipment as needed
• Maintains a detailed inventory of all AV equipment and its current availability or status
• Provides information to guests and associates regarding the variety and availability of specific audio and visual equipment, their costs, usage policies and procedures and other pertinent information as it relates to the Audio-Visual department
• Explains opportunities and necessary timelines for obtaining rental equipment, set-up restraints and shipping information for booths and related equipment; Follows up with either personal interaction, by phone or by fax communications
• Affords assistance in the set-up, design and operation of the concert sound and lighting systems, as necessary or required
• Maintains a high degree of confidentiality in performing all aspects of their assigned responsibilities
• Provides a variety of accurate and timely reports, logs and forms, as required by Management
• Ensures that the workplace remains safe through the training, mentoring and use of the established policies, procedures and guidelines
• Effectively and efficiently works under established time and cost constraints to meet requested deadlines for all audio-visual set-ups, connections or repairs and other work related projects
• Affords assistance in protecting and safeguarding all company assets

Job Requirements

• Must have a high school diploma or GED is required or enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Must have a current InfoComm CTS (Certified Technology Specialist) certification or its equivalent– required
• Must keep their certification active as a condition of continued employment
• Must have a minimum of three (3) years audio and/or video technical work experience in a professional/structured position to include- required: Complete understanding of any given audio signal path Ability to troubleshoot both digital and analog audio and visual systems Concert lighting and sound system set-up and layouts Computer enhanced display systems
• Must have and maintain valid state-issued operator driver’s license
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position