AV Technician II

Primary Functions

• Operate AV equipment during exhibits, live shows, programs, and special events, including the Marine Theater Sea Lion Show.
• Run established lighting cues and show-control sequences for scheduled programming.
• Support staff's AV, teleconferencing, and presentation needs across departments.
• Respond promptly to AV equipment issues during live events to minimize disruption to guest experience.

Equipment Setup, Maintenance, and Troubleshooting

• Set up, break down, and repair AV equipment for exhibits, programs, and special events.
• Maintain and troubleshoot AV equipment to established standards, escalating complex issues to the AV Manager as needed.
• Maintain working knowledge of Mac and PC systems used to support AV operations.

AV Systems Design and Project Support

• Evaluate and design AV systems for exhibits and live show production.
• Specify equipment for AV Manager purchases and manage assigned project budgets.
• Design lighting configurations and cues for new or updated exhibit and Marine Theater programming.
• Present designs to the AV Manager and Exhibits team for approval.
• Aid in planning and rollout of AV projects and research equipment needs under the direction of the AV Manager.

Cross-Departmental Coordination and Communication

• Coordinate with the Exhibits team on AV installations and related project needs.
• Maintain a positive, collaborative working relationship with all departments to optimize communication and project execution.

Safety and Emergency Response

• Respond to AV-related emergencies in a timely manner.
• Properly use and maintain all personal protective equipment (PPE) supplied for the role.
• Report unsafe conditions and maintain working knowledge of facility-wide and department-specific safety procedures, including emergency evacuation, lockdown, and fire extinguisher use.

Knowledge, Skills, and Abilities

• Education & Experience: Degree or certificate in A/V technology or a related field, or equivalent minimum of 3 years' experience.
• Technical Proficiency: Working knowledge of Mac and PC systems; familiarity with lighting systems, teleconferencing platforms, and show-control systems.
• Troubleshooting and Repair: Demonstrated ability to install, maintain, troubleshoot, and repair AV equipment in a live production environment.
• Communication and Collaboration: Ability to establish and maintain effective working relationships with team members and staff across departments.
• Guest Service Orientation: Consistently demonstrates a positive, energetic attitude and willingness to provide guest service above and beyond expectation.
• Language: Multilingual preferred; Spanish speaking a plus.
• Flexibility and Availability: Ability and willingness to work a Monday–Friday schedule with evenings and weekends as needed to support live shows and events.