AV Technician

Roles & Responsibilities

• Provide excellent customer service.
• Provide client assistance to support collaboration technology or process.
• Provide support on all collaboration technologies including, but not limited to: Microsoft Teams, Meetup devices, Owl video devices, Webex, Zoom.
• Provide end-user support on process: Scheduling meetings with technology, Requesting support, Basic use of technology, Troubleshoot, to level 1, all issues to capability and resolution.
• Simple replacement of equipment, Swap of cables, Basic troubleshooting.
• Escalate issues, as required, to necessary parties following process.
• Weekly room checks, Quarterly room preventative maintenance.
• Maintain and report on all technology requests within Client’s Incident Management System.
• Ensure all assigned tickets are updated and closed once resolved.
• Provide standard weekly, monthly and quarterly reports as required and on-time.
• Adhere to all Yorktel policies including, but not limited to: Time keeping, Overtime requests and authorizations, Vacation and sick time requests.
• Adhere to all client policies.

Skills & Abilities

• Basic understanding of IP networking.
• Basic understanding of A/V signal flows.
• Ability to work as part of team and as an individual.

Education & Experience

• Bachelor’s Degree preferred.
• 1-3 years’ experience working with audio/visual equipment.
• 1-3 years’ experience with troubleshooting technical issues.
• 1-3 years’ experience in a customer facing position.

Additional Requirements

• Ability to lift up to 50 lbs.
• Ability to speak and understand English.
• Able to walk and be on your feet for long periods of time.
• Some overtime required, as allowed by local labor law.
• Travel within NJ (no overnight stay) required as directed by their manager.
• Climbing of ladders, up to 10 feet/3 meters.

Pay

An excellent salary and benefits package, including 401k and Flex 125 plans.

Schedule

No specific schedule is provided, only that some overtime may be required.