AV Technician

Key Responsibilities

• Provide white-glove technical support for internal, customer, and C-level executive meetings, delivering an exceptional experience by anticipating client needs and ensuring a welcoming environment.
• Actively engage with clients under a hospitality mindset and framework, fostering positive interactions and personalized service.
• Proactively identify potential AV issues and provide thoughtful, client-centered solutions to address concerns or needs promptly.
• Demonstrate a strong working knowledge of video conferencing services, such as Microsoft Teams, Zoom, or WebEx, ensuring seamless meeting experiences.
• Bring technical expertise and guidance for the deployment and operation of Crestron Flex and Polycom VTC codec.
• Proactively monitor and manage the conference room booking system; assist customers with alternative room bookings when rooms are under repair, ensuring minimal disruption and a smooth experience.
• Review standard setup specifications for meetings and conferences with attention to detail and client comfort.
• Contact clients to confirm proper setup of configurable rooms per specifications (table layout, airwall operation, technology configuration including microphones and projection), ensuring their preferences and comfort are prioritized.
• Ensure cleanliness, comfortable temperature, and full functionality of conference rooms to create a pleasant and professional atmosphere.
• Apply electronics troubleshooting skills to quickly determine and localize problems, minimizing client inconvenience.
• Maintain conference room standards for signage, equipment, and seating, reflecting a professional and hospitable environment.
• Respond to client requests promptly and with a service-oriented, friendly attitude.
• Ensure consumables are available for clients and raise equipment concerns to supervisors proactively.
• Provide support for audio-video systems and media control systems with a focus on client satisfaction.
• Troubleshoot and maintain audio/video devices and associated wiring; coordinate with the IT department for timely resolution.
• Perform routine and proactive testing to ensure equipment functionality before use, utilizing weekly checklists provided through Corrigo.
• Conduct alignment and calibration procedures for audio and video devices to optimize meeting quality.
• Communicate maintenance or repair needs for audio-visual equipment clearly and promptly.
• Perform regular maintenance, software and firmware updates, preventive maintenance, and routine repairs to ensure uninterrupted service.
• Engage in some commissioning and programming tasks as required.
• Uphold a hospitable environment by anticipating client needs and delivering courteous, attentive service throughout all interactions.
• Perform any other duties and tasks assigned with a positive, client-first approach.

Qualifications

• 2 years’ experience in a client/customer service-oriented environment, preferably in a corporate conference center
• 2+ years of experience with Microsoft Office in an office environment
• Familiarity with integrated AV systems
• Ability to learn new software as required for the position
• Ability to work in a fast-paced environment with competing priorities
• Must always maintain a professional appearance and demeanor
• Experience with a hotel, corporate conference center, or large enterprise systems