AV Technician

Stefanini Group is looking for an AV Technician for a globally recognized company. For interested applicants, click the apply button or contact Alfher Hidalgo at (248) 728‑2627 or Alfher@example.com for faster processing.

About the role

We are seeking an IT/AV Support Specialist to assist with technology operations and audiovisual support in our New York office. This role is key to ensuring a seamless user experience across meetings, events, and day‑to‑day office operations. The ideal candidate will bring a balance of technical AV expertise, strong customer service, and general IT support capability.

Key Responsibilities

• Train and orient end users on in‑room systems.
• Manage and maintain AV systems within the office, ensuring reliability and performance.
• Provide AV support for high‑profile meetings, internal and external events, and live broadcasts.
• Support and configure AV hardware including Dante, Crestron, BiAmp, QSC, and Logitech/Polycom systems.
• Coordinate AV repairs and service with external vendors.
• Route audio and video effectively across systems; troubleshoot backend AV issues (break/fix).
• Provide live meeting support across Zoom and Microsoft Teams platforms.

Key Qualifications

• 3+ years of experience in a combined AV/IT support role.
• Proven experience with live AV event support, Dante, Crestron, BiAmp/QSC, and related AV systems.
• Ability to configure and support conferencing technologies and AV control systems.
• Strong understanding of IP networking principles and ability to diagnose connectivity issues.
• Experience supporting users in fast‑paced, customer‑facing environments.
• Familiarity with Windows 11, macOS, Microsoft 365, and mobile device platforms.
• Strong organizational and time‑management skills.
• Excellent oral and written communication; ability to explain technical issues to non‑technical users.
• Ability to lift/move equipment (up to 30 lbs) and provide occasional early or late meeting support.

Preferred Skills

• Dante audio networking knowledge.
• Exposure to Slack, Trello, or other team collaboration tools.
• Experience training users and creating user‑friendly documentation.
• Passion for AV systems and continuous learning in the tech space.
• Project planning or project coordination experience.