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Jobs · Information Technology · New York

AV Tech Support Analyst - New York City

Accenture · New York, NY · 3 wk ago
On-siteInformation Technology$23.13–$49.57/hrFull-time

About the role

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy, Interactive, Technology, and Operations services, all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 778,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. The Infrastructure Shared Services group is the internal global IT organization for Accenture. We run the daily IT operations ranging from workstation support, AV support, network infrastructure, and in‑office video conference technology support. This role will be part of our Special Events, Leadership Enablement, and Client Technology team. The focus is supporting the high‑profile meetings and events that take place in our Connected Innovation Center in New York, with specialization in AV and meeting collaboration technology.

Responsibilities

  • Provide white‑glove service and support to all Accenture employees and client guests participating in meetings or events in the office
  • Manage and maintain Audio Visual technologies such as a sound mixer with synchronized wireless microphone
  • Test operation and troubleshoot video conferencing devices and display walls (e.g., Microsoft Teams Rooms, Cyviz Display Walls, Cisco VC rooms)
  • Manage and maintain extended reality devices such as Apple Vision Pro and Meta Quest devices
  • Act as the technical lead during high‑profile client meetings and leadership events to ensure a seamless technology experience
  • Collaborate with global teams to pilot and support emerging technologies for immersive experiences and hybrid collaboration
  • Create and update technical documentation

Requirements

  • Minimum 1 year of experience supporting either IT or AV related industries
  • Minimum 1 year of experience working with ITIL software such as ServiceNow or Jira
  • Familiarity with enterprise collaboration platforms (e.g., Microsoft Teams, Google Meet, Zoom, Webex)
  • Agile mindset with the ability to quickly adapt to changing priorities
  • Hands‑on Windows 10, Windows 11, and macOS support experience
  • Hands‑on Android and iOS support experience
  • Capable of working in a fast‑paced environment both as an individual and as part of a team
  • Strong communication skills to interface with non‑technical stakeholders and senior leadership
  • High School Diploma/GED

Preferred Qualifications

  • Experience working in a client‑facing or senior executive‑facing role where professionalism is key
  • Any IT or AV related certifications (e.g., CompTIA, CTS, Microsoft, or Cisco)
  • Background in photography for offering professional‑grade employee headshots/portraits

Pay

For the New York location, the hourly salary range is $21.39 to $49.57.

Benefits

  • Medical, dental, vision, life, and long‑term disability coverage
  • 401(k) plan
  • Bonus opportunities
  • Paid holidays
  • Paid time off

Schedule

The role is 100% in office, based in Manhattan, NY (1MW). There may be occasional opportunities to travel for off‑site event support.

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