AV Service Technician – NYC Metro Area

Location: NYC Metro Area (New York City, Westchester County & surrounding Northern New Jersey markets). Full-time TEKsystems employee role.

About the role

TEKsystems is seeking a strong AV Service Technician to support a national enterprise AV integrator. This is a field service role focusing on service, troubleshooting, system checks, and basic software adjustments rather than full-scale integration work. You will resolve AV issues in executive boardrooms, conference centers, and enterprise collaboration spaces across corporate environments in the NYC Metro Area.

Responsibilities

• Respond to AV service tickets across corporate enterprise environments.
• Perform hands-on troubleshooting of AV systems, including control interfaces, audio issues, video routing, and connectivity problems.
• Diagnose AV-related network issues such as IP conflicts, connectivity problems, and basic switch concerns.
• Navigate DSP platforms to review configurations, identify faults, and support audio system diagnostics. Biamp Tesira experience is highly preferred.
• Navigate Crestron Toolbox for device management, diagnostics, and basic system checks.
• Apply firmware updates, execute device resets, and perform configuration changes as needed.
• Support AV technologies including:
  • Crestron (DM, NVX, touch panels)
  • Biamp Tesira DSP
  • Extron / AMX control platforms
  • Microsoft Teams Rooms, Zoom Rooms, Cisco endpoints
  • AV-over-IP platforms (NVX, SDVoE)
  • Displays, projectors, video walls, and switching systems
• Collaborate with IT teams when network-related issues occur.
• Document all service activities clearly and professionally.

Requirements

• 3+ years of AV field service experience with an AV integration company.
• Strong hands-on AV troubleshooting skills in live corporate environments.
• Ability to navigate DSP platforms for system review and fault diagnosis. Biamp Tesira highly preferred.
• Ability to navigate Crestron Toolbox for device diagnostics and basic system management.
• Understanding of AV signal flow, audio/video routing, EDID, HDCP, and common AV hardware.
• Basic network troubleshooting skills including IP conflicts, VLAN awareness, and basic switch support.
• Comfort reading drawings, wiring schematics, and system documentation.

Skills

• Professional communication with corporate and executive users.
• Ability to manage service tickets independently.
• Calm, methodical problem-solving approach in high-visibility environments.
• Customer-focused mindset with strong attention to detail.

Travel Requirements

• Daily travel throughout the NYC Metro Area.
• Territory typically spans a two-hour radius, covering New York City, Westchester County, and surrounding Northern New Jersey markets.
• Return home every night. No overnight travel required.

Preferred Qualifications

• CTS or CTS-I certification.
• Biamp, Crestron, QSC, or Dante certifications.
• Other AV industry certifications.

Pay

The pay range for this position is $40.00 - $52.00/hour. Individual compensation within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, and internal equity.

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental & vision insurance.
• Critical Illness, Accident, and Hospital insurance.
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions.
• Life Insurance (Voluntary Life & AD&D for employee and dependents).
• Short and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

Schedule

This is a fully onsite, permanent position based in Edison, NJ. Candidates should be comfortable spending the majority of their workday in the field supporting customer environments.