AV Specialist II

About the role

Responsible for ensuring reliable, high-quality audiovisual (AV) experiences by supporting, maintaining, and optimizing AV systems and services across environments. This role independently resolves technical issues and enables seamless meeting and event delivery through effective system support and user assistance.

Responsibilities

• Provides intermediate to advanced technical support to ensure AV systems and environments function effectively and meet user needs.
• Ensures ongoing reliability and performance of AV systems through routine monitoring, preventive maintenance, and system updates.
• Diagnoses and resolves complex AV-related issues independently, following established processes and escalating when appropriate.
• Provides operational and technical support for meetings and events, ensuring seamless setup, execution, and issue resolution in real time.
• Maintains accurate documentation of issues, solutions, and system changes while adhering to service workflows and escalation protocols.

Requirements

• Valid Ohio driver’s license and proof of auto insurance required by hospital policy.
• Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications, and training set forth by Nationwide Children’s Hospital.
• Must maintain qualification of insurance guidelines.

Qualifications

• Bachelor’s Degree or equivalent professional experience required.
• 3–5 years of AV experience, or equivalent.
• Strong understanding of AV systems, signal flow, and troubleshooting.
• Experience supporting conferencing platforms and room systems.
• Ability to work independently and manage multiple priorities.

Skills

• Demonstrated proficiency in digital media capture and conversion equipment and software.
• Proficiency in Microsoft Office and industry-standard ticketing systems and workflows.

Physical Requirements

The role involves the following physical demands:

• Occasionally: Cold temperatures, decision making, electricity, flexing/extending of neck, hand use (grasping, gripping, turning), hot temperatures, lifting/carrying 0-10 lbs, 11-20 lbs, 21-40 lbs, loud noises, power tools, pushing/pulling 0-25 lbs, 26-40 lbs, 41-60 lbs, reaching above shoulder, repetitive hand/arm use, squat/kneel, working at heights, working outdoors.
• Frequently: Audible speech, bend/twist, climb stairs/ladder, color vision, depth perception, hearing acuity, interpreting data, peripheral vision, problem solving, seeing (far/near), sitting, standing, walking.
• Continuously: Computer skills.