AV Service Technician – NYC

About the role

TEKsystems is seeking an experienced AV Service Technician to support a national enterprise AV integrator. This is a field service role supporting corporate customers throughout New York City. The position focuses on service, troubleshooting, system checks, software modifications, and control system support rather than full-scale integration work. The ideal candidate will have strong Crestron experience and be comfortable performing programming modifications, troubleshooting control system issues, and supporting executive boardrooms, conference centers, broadcast systems, and enterprise collaboration spaces.

Responsibilities

• Respond to AV service tickets across corporate enterprise environments.
• Perform hands-on troubleshooting of AV systems, including control interfaces, audio issues, video routing, and connectivity problems.
• Download, review, modify, test, and upload Crestron programming changes as needed.
• Utilize Crestron Toolbox for diagnostics, device discovery, firmware updates, and system management.
• Troubleshoot Crestron control processors, touch panels, DM, and NVX environments.
• Diagnose AV-related network issues such as IP conflicts, connectivity problems, and basic switch concerns.
• Navigate DSP platforms to review configurations, identify faults, and support audio system diagnostics. Biamp Tesira experience is highly preferred.
• Support AV technologies including:
  • Crestron (DM, NVX, control processors, touch panels)
  • Biamp Tesira DSP
  • Extron and AMX control platforms
  • Microsoft Teams Rooms, Zoom Rooms, and Cisco endpoints
  • AV-over-IP platforms including NVX and SDVoE
  • Displays, projectors, video walls, and switching systems
  • Broadcast and production technologies including cameras, switchers, streaming platforms, and media distribution systems
• Collaborate with IT teams when network-related issues occur.
• Document service activities clearly and professionally.

Requirements

• 3+ years of AV field service experience with an AV integration company.
• Strong hands-on AV troubleshooting skills in live corporate environments.
• Strong Crestron experience required.
• Ability to download, modify, and upload existing Crestron programs.
• Experience using Crestron Toolbox for diagnostics, firmware management, device discovery, and troubleshooting.
• Experience supporting Crestron control processors, touch panels, DM, and NVX environments.
• Ability to troubleshoot programming, control system, and device communication issues.
• Ability to navigate DSP platforms for system review and fault diagnosis. Biamp Tesira experience is highly preferred.
• Experience supporting broadcast technologies, live production systems, streaming platforms, or multi-camera environments preferred.
• Understanding of AV signal flow, audio/video routing, EDID, HDCP, and common AV hardware.
• Basic network troubleshooting skills including IP conflicts, VLAN awareness, and basic switch support.
• Comfort reading drawings, wiring schematics, and system documentation.

Soft Skills

• Professional communication with corporate and executive users.
• Ability to manage service tickets independently.
• Calm, methodical problem-solving approach in high-visibility environments.
• Customer-focused mindset with strong attention to detail.

Travel Requirements

• Service calls are primarily located throughout New York City.
• No personal vehicle required.
• Service tickets are assigned based on technician location and proximity to customer sites.
• Most work will be performed throughout the five boroughs, with occasional support in nearby markets as needed.
• Travel is coordinated to maximize efficiency and minimize commute times.
• Return home each night. No overnight travel required.

Pay

The pay range for this position is $40.00 – $55.00/hr. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)