AV Production Technician

About the role

The AV Production Technician supports the planning, setup, operation, and delivery of high-quality live, hybrid, and virtual events across Amgen's event spaces, auditoriums, control rooms, and digital collaboration environments. This role requires strong hands-on audio and video production skills, with particular emphasis on Dante audio workflows, NDI video workflows, streaming, webcasting, and virtual meeting support.

Responsibilities

• Support the end-to-end technical execution of live, hybrid, and virtual events, including meetings, town halls, webcasts, executive events, auditorium productions, and large-scale campus events.
• Operate, configure, and troubleshoot AV production systems, including audio consoles, video switchers, playback systems, cameras, microphones, encoders, decoders, displays, and control room equipment.
• Manage and support Dante audio networks, including audio routing, device configuration, signal flow validation, monitoring, and troubleshooting.
• Manage and support NDI video workflows, including NDI-enabled cameras, encoders/decoders, routing, discovery, software tools, and network-based video transport.
• Provide technical support for streaming and webcasting platforms, including event setup, testing, monitoring, and live support.
• Serve in multiple live production roles as needed, such as Audio Technician, Video Technician, Virtual Meeting Operator, Graphics Operator, Playback Operator, Streaming Technician, or Technical Support.
• Perform pre-event checks, equipment readiness assessments, signal testing, room validation, and quality control to ensure successful event delivery.
• Partner with event owners, coordinators, executives, presenters, and technical teams to understand event goals and translate them into effective production plans.
• Maintain auditoriums, and control room systems, including video walls, audio systems, control systems, networked AV devices, and production equipment.
• Troubleshoot issues quickly and professionally during live events, escalating when needed while maintaining a calm and solutions-focused presence.
• Deliver a high level of customer service while supporting a wide range of internal clients, including senior executives and business-critical stakeholders.

Requirements

• Hands-on experience supporting live, hybrid, and virtual event production in a corporate, enterprise, auditorium, broadcast, or similar professional environment.
• Strong working knowledge of professional audio systems, including microphones, wireless systems, mixers/consoles, DSPs, signal flow, gain structure, and live audio troubleshooting.
• Practical experience with Dante audio, including device setup, routing, patching, monitoring, and troubleshooting.
• Strong working knowledge of professional video systems, including cameras, switchers, displays, video playback, capture devices, signal routing, and production workflows.
• Practical experience with NDI video, including NDI software, hardware devices, IP-based video workflows, and troubleshooting.
• Experience supporting streaming, webcasting, and virtual event platforms.
• Experience supporting collaboration platforms such as Webex, Microsoft Teams, and Zoom in live or executive-facing environments.
• Strong troubleshooting skills with the ability to remain composed and effective under pressure.
• Excellent customer service skills and the ability to communicate clearly with both technical and non-technical stakeholders.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Self-directed, proactive, and comfortable learning new technologies, tools, and production workflows.